Re: Out-of-date web-pages - Reference to outdated ...

pgn · ‎27-10-2017

I think reference to TuGo on O2 Network coverage checker page needs to be expunged...

Links to O2 Social Media Team here

pgn · ‎27-10-2017

And here:

Links to O2 Social Media Team here

jonsie · ‎27-10-2017

Quite ridiculous in all honesty. Probably got rid of the IT team too....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎27-10-2017

Thanks for raising this @pgn. I'll pass this along to the web team to ensure that the TU Go reference is removed once the app is closed.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

gmarkj · ‎27-10-2017

I think leaving it until the app is decomissioned is too late @Martin-O2.
Given the problems people have had either registering in 1st instance, or trying to roll back after enabling WiFi calling it gives all the appearance of an already dead duck...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎27-10-2017

I agree, if people can't now register it needs removing straight away.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎30-10-2017

Thanks for the input on this guys, it's very useful. I'll passed this along to the web team!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎30-10-2017

Also @Martin-O2 as @Fellwalker pointed out HERE there is still a dedicated website promoting Tu https://tu.com/en/

Veritas Numquam Perit

jonsie · ‎30-10-2017

@Cleoriff wrote:
Also @Martin-O2 as @Fellwalker pointed out HERE there is still a dedicated website promoting Tu https://tu.com/en/

... and what about people taking out a contract because of this. I find it misleading bordering on unethical maybe illegal.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎31-10-2017

Thanks @Cleoriff, I'll make sure that reaches the web team

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Out-of-date web-pages - Reference to outdated software on the Network Coverage page