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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 41288 Views
  • 204 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33695 Views
  • 45 replies
  • 6 kudos

No service

Due to yesterdays no service issue I’ve lost out on a days work£150! Is there any way to get any of that back! Will complaining do it!

Rach70 by Level 1: Joiner
  • 595 Views
  • 2 replies
  • 0 kudos

Refund due to technical issues

Is there possibility of a refund or money back due to yesterday’s issues? I have 2 pay monthly phone contracts with o2 for myself and my partner and we continually pay our bills every month on time if not early! We are very annoyed as we rely on our ...

Lgreve by Level 1: Joiner
  • 898 Views
  • 3 replies
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Lack of SMS reception rural area

I don't know which board to put this, but this is an issue I have raised in our local O2 shop too. It really exacerbated yesterday's 4G signal issues too,Basically, since the TU app was discontinued, we have no way of receiving text messages at home....

Belgina78 by Level 1: Joiner
  • 1830 Views
  • 2 replies
  • 1 kudos

No Data,calls or texts

I have been a customer with O2 since June, as i had heard good things about this phone provider. As of yesterday morning, my phone did not work for a whole 24 hours unless i was connected to wifi. I am disgusted with the service and help i recieved, ...

Vagelis

No data and no text

How by Level 1: Joiner
  • 618 Views
  • 1 replies
  • 0 kudos

Complaint

How do I make a complaint for compensation due to having no service

Lblack by Level 1: Joiner
  • 1272 Views
  • 2 replies
  • 0 kudos

Order Placed - No Phone

Good Evening All So i have placed an order last night for a Huawei Mate 20 Pro. All good order went throught perfectly, recieved an email at 1am this morning stating order has been dispatched and it should be with me today with tracking number for me...

Android by Level 1: Joiner
  • 4736 Views
  • 12 replies
  • 0 kudos

Money Back

Do we qualify for money off our bill as yesterday was a shambles?

AndyW by Level 1: Joiner
  • 1159 Views
  • 2 replies
  • 0 kudos

No network

Isn't there any way that any of us can get some compensation I am currently using Giffgaff which belongs to 02 the same network