General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

4G800 vs 3.5G

Just wondered why I get faster download speeds from 3.5G than 4G800?My signal strength for both is high whilst testing.

Hello new guy here

As usual service from o2 simple and straightforward to upgrade. As usual couriers absolutely shocking. UK mail failed to deliver. I called o2, 02 called UK mail UK mail said the delivery to them until today. I wonder why all their emails said differe...

New look

Just had to post and say that i think the new look to the web site is the bees knees.It looks great and it's easier to navigate.Keep up the good work.

Scam Services - unknown subscription

O2 has just dropped from 100 rating to 5 in my opinion.I have been subscribed to some unknown service which charges me £5 every week.Called in to 02, was told it's not their fault and I have to chase my money back from the company myself.Because I do...

Where Is Everybody?

The forum is dead. Very few questions being asked. Very little chat in Off Topic. Few new topics being raised.What's happened and why?Any suggestions, ideas on revival most welcome. As at the moment it appears to be dying and I for one don't want to ...

Future of 2G

Does anyone have any idea if (or when) O2 will phase out 2G?

34130006 unwanted text charged

HiI am a new 02 customer and new to this forumI recently had my initial bill and noticed charge for supposed subscription to 34130006 which I did not request and for which I was going to be charged.I contacted 02 customer services on 02 Chat and the ...

Issues with the Free Screen Replacement Insurance - REPUTATIONAL DAMAGE

Has anyone else had issues with the free screenreplacement cover on the Iphone X 256gb? I have been trying for two weeks to claim but keep getting todl that they cant because its "not in stock" i could appreciate if i ahd bouht the full phone isnuran...

wrong charger sent to a UK address

Unbelievable...a phone just delivered and definately not a UK plug attached to the charger :((( so frustrating when I need the phone

How do we get more active users

Following on from another post there are just under 18 thousand active members of this community and 32 million connections . How can we actually grow the active membership We have the community rewards etc but how can o2 increase the use of the comm...