Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

Resolved! checking usage on business account

Hi,Does anyone know how to check your usage especially data on the business account, when i was on consumer it was simple using the app but now its a minefeild.martin

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Resolved! No delivery uk mail

Been waiting since Friday 12-1pm for delivery now on Tuesday been told nothing but lies from UK mail and o2 just as useless this happened 3 months ago when first joined aswell I'm appalled at the customer services plus spoke to managers and that made...

Anonymous by Not applicable
  • 37 replies
  • 0 kudos

Last Lumia Ever

Sad news for Microsoft Lumia fans http://gadgetshow.channel5.com/news/lumia-650-could-be-microsofts-last-lumia-paving-way-surface-phone

Anonymous by Not applicable
  • 15 replies
  • 0 kudos

Recent charges on My O2

Is anybody having problems viewing their recent charges on My O2? I used to be able to see an itemised list of all recent texts/calls (in a seperate window) but since the website has been updated, this function appears not to be working. Any ideas? U...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Article 161 Pop Up and other Ransomware

If you are unfortunate enough to get caught out by ransomware, here is a step by step to remove it without paying up This guide only applies to Android phones: 1 - You need to boot into safe mode. Google for how to do this for your individual handset...

MI5 by Level 94: Supreme
  • 7 replies
  • 9 kudos

aerial direct

about 4yrs ago i got a phone call from aerial direct or what ever it was called before that saying they were working on behalf of o2 and it was time to renew contract , didnt have a new phone however recieved a cheque in lew of phone all was well . J...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Monthly package consitently exceeded

Hi guys,for the past 4 months, I have exceeded my data package (250MB) half way through the month and I had to buy a bolt on most of the time.My browsing hasn't changed and I haven't added new apps. I have contacted customer services who were unable ...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos


Hi, i just put in for a contract i paid £99.99 upfront but i were declined as i didn't have enough additional information like passport etc, i were fine with being declined as ill just get a pay as you go but when i checked my bank O2 have still take...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos