Live update o2 repair tracking

Anonymous · ‎09-12-2019

How long does it take to update information via o2 track/repair link the moment it’s been received at address (address printed on Jiffy bag) ?

I had to send faulty iPhone by special delivery. Sent it Thursday last week (LW) evening and it was signed for last Friday LW (8:30am-ish). Today (Monday afternoon), checked tracking status via o2 repair link and it’s saying something about still waiting for device.

Does that that mean it’s lost or yet to be updated ? I tried to find out via webchat and they kept sending me around in circles.

MI5 · ‎09-12-2019

@Anonymous

It will be waiting to be booked in and awaiting a tech to look at it.

How long that takes depends on how busy they are.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2019

Thank you

Cleoriff · ‎09-12-2019

Well someone didn't want to hang about for long.

Veritas Numquam Perit

jonsie · ‎09-12-2019

In out and disappeared

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Jezz · ‎09-12-2019

I would give customer service a call and ask for the repair centre number to check this out. It can take up to 2/3 working days to register but I would call up & check.

jonsie · ‎09-12-2019

Shouldn't the OP still get an email and tracking number once the buds have been dispatched?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS