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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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So it begins.... 5G on O2

Starting to see 5G here in Edinburgh.Testing in the wild started? Still no word from O2 on an official release date. Or if they are charging a premium for it. Speed on par with 4G in same area for now. Let's hope they up their game.

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BOSSGOGG by Level 8: Talented
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Dylan the legend

I’d been having quite a time trying to change my number on my new sim- I was quite stressed but Dylan and I had such a laugh on the phone- he made the whole process easier , got everything sorted quickly ! Thank you so much for being wonderful!!

Yasmin18 by Level 1: Joiner
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Exclusions

Why were the OnePlus 7 pro and now the Google Pixel 4 left off the O2 range? Anybody have an idea? 2 highly anticipated mobiles by most mobile/tech lovers but no luck on O2. This disappoints me as now I may need to leave O2 in case any future big rel...

Glenjamin by Level 1: Joiner
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#o2surprises

Just want to say a massive thank you to you guys!Received a random parcel today and was a bit thrown off as I wasn't expecting anything to arrive to open up the above. I cannot thank you guys enough and the fact you even sent stuff for my ManFlu........

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RyanK1992 by Level 4: Observant
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Suggestions If you loose your Sim Card and Phone

I was thinking if there would be a feature in the future where you can report your Sim Card as lost or stolen on your MyO2 and online?If you loose your Sim Card then you can cancel it online?Like Banking Apps if you loose your Bank Card you can block...

Anonymous by Not applicable
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poor customer servie

good day o2.would like to request a sar and advise you to train your staff properly. I have still not got a sim card even though i was infored by one of your online helpers that as i didnt have a passport i could go to the derby store with my utility...

O2 Advisor chat

Hi, today I agreed to a new phone and plan deal. This was all done via the O2 chat advisor. The advisor also offered to waiver payments for months 2, 3 and 4. I have the chat transcript emailed to me by the advisor.I know after 14 days we are committ...

MMian by Level 1: Joiner
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