General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

community name

is it possible for me to change my community name and if yes then how?

Great service at O2 Leamington Spa

Hi, Good service doesn't get recognised so wanted to feed back that I had a great experience at the O2 Store on the Parade in Leamington Spa, this morning. I'm looking to upgrade and needed some real-world, practical advice and a guy called James was...

I use a pay n Go sim so I don't lose my credit

I use a pay n Go sim so I don't lose my credit if I hadn't used it each month. My phone is also only used in an Emergancy

Google Assistant and Vodafone

Any plans for O2 to offer this level of interaction with Google Assistant? Try saying "OK Google talk to Vodafone" if you have Google Assistant on your android phone! Anything like this in the pipeline from O2, @Marjo or @EmilieT ?

Data Draining Faster

I have 12GB plan. My billing cycle is restarted on every 1st of the month. I started using data from 2nd September. (I’m not using heavy dat this time. Since even it showed i have finished my data only in 15days in last billing cycle!) this time o2 w...

No mobile signal

I have not had a mobile signal since before 7th July. It's fortunate for O2 that I've got a computer and get my broadband and landline from BT. Consequently, I have to use the WiFi provided by BT. I still pay for my mobile minutes to O2 though. How's...

cant use my phone in Ryde

ive lived in Ryde now 18 months,just before xmas 2017,i upgraded my phone everything fine.since June ive been dogged by poor reception ,and a mysterious gurgling voice which everybody says i sound like.tried everything in the book to solve it,even a ...

Inept Customer Service

How can O2 be this inept, my phone was barred on the 30th then they themselves unbarred it on the 3rd resulting in my insurer not approving my claim. Yet I've just spoken to 6 O2 agents who have all confirmed its barred still UNTIL the 7th one who sa...

Unlocking phone

Hi is anyone having similar problems to me at the moment, whereby I am attempting to move from O2 to another povider, but in order to activate the new sim, i need O2 to unlock my phone. When I first requested this, I was told by the agent that most a...

O2 4G

My 4G is so slow and sometimes doesn't work, today I can't go online, couldn't buy my travel tickets or anything. Really frustrating