General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! freetext

I miss the free text facility on the 02 home page,,,when will it be restored .

So if o2 had enabled esim!!

Well the outage yesterday highlighted the need for a plan bSo if o2 had supported esim second provider a lot of people may have been able to get around the no data issue !Your thoughts

Multiple text copies

In the last few days when I send or recieve texts they come with up to eight copies - is this something to do with the recent data problem?

Network down

I understand that a lot of people have had this issue.Yesterday everything for me on o2 was down. 4G/3G, Texts, Calls, everything. I only switched to o2 from EE a matter of months ago, and already IVE RAN INTO A PROBLEM! Honestly you’re cheaper, but ...

On hold for hours

HelloI have been on hold for 6 hrs 27 mins. My 4g is not back up. Nor 2 or 3g. I only have h+Has anyone else been on hold for so long over this data issue?

refunds

since the outage yesterday & things starting to allegedly work again any text message i send, sends continuously 10 times for one message then says message not sent {recipiants having same prob as they are / were on O2 network}i dont suppose we will ...

O2 down yesterday

O2 was down all day yesterday. I use my phone for my job and it has let me down massively as I could not contact people which has also lost me money. Not happy as I pay £60 a month for my phone and only realised it was broken via someone else telling...

About the problem everybody had

I was left with no data I couldn't even make any calls or text my sister in law was left with no data she couldn't even make and calls or text we should both be in tilted to some kind of compensation towards the problems from yesterday

Network problem yesterday

Hi I was just wondering if there is compensation for pay as you go customers after the issue yesterday

To all the naysayers

It seems o2 are doing the right thing and offering a form of compensation/goodwill gesture to the millions affected by the outage. https://www.theguardian.com/business/2018/dec/07/o2-services-restored-after-millions-hit-by-data-outage Kudos to o2 for...

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