General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Inept Customer Service

How can O2 be this inept, my phone was barred on the 30th then they themselves unbarred it on the 3rd resulting in my insurer not approving my claim. Yet I've just spoken to 6 O2 agents who have all confirmed its barred still UNTIL the 7th one who sa...

Unlocking phone

Hi is anyone having similar problems to me at the moment, whereby I am attempting to move from O2 to another povider, but in order to activate the new sim, i need O2 to unlock my phone. When I first requested this, I was told by the agent that most a...

O2 4G

My 4G is so slow and sometimes doesn't work, today I can't go online, couldn't buy my travel tickets or anything. Really frustrating

Slow 4G speeds in Preston.

Hello all. Recently I have noticed my 4G data speed in the Centre of Preston and my work address has dropped considerably. Last speed check I had 0.4mb/s download and 1.05mb/s upload. This has been in several locations. I have been getting error mess...

Helpful staff in store!

Thanks very much to Anthony from the Glasgow, Buchanan Street 02 store. Helped upgrade my phone, as well as order me the one I want as it wasn’t in stock. Made the whole experience very easy and a really nice guy to deal with. Excellent customer serv...

Waiting time for costumer service

1 hour 12 minutes I’m waiting for costumers service to pick up phone , I try live chat didn’t solve my problem , after 14 years time to change to another network ! Shocking service from o2

Fair device plan charges

I recently paid off my £4 a month device plan for an iPhone 5S nearly new.I signed up to a new device plan for a ‘nearly new iPhone SE 32GB’ phone. My monthly plan cost has gone up to £11 a month so the nearly new phone is going to cost me a whopping...

Buying a phone

Is there any advantage in buying a phone from O2 other than being able to spread the cost over some time? I can afford to buy upfront, and it seems the phones that interest me are a little cheaper elsewhere. I might go for an iPhone, as I am mainly a...

This can't be how a successful business operates......

I am sure I am on some reality show and any minute cameras are going to appear and it has all been a big prank...... My screen on the camera broke - so as I pay insurance I thought I had nothing better to do than go to my local O2 shop and deal with ...

O2 delivery

Ordered a phone for delivery due to be delivered today.Received a text message saying I had rearranged delivery for Monday (news to me - as no one will be in Monday so not sure why I would rearrange for a day no one is in). Went online to get numbers...