General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 store customer service

This was my day yesterday.I went to O2 store at Ocean Terminal Edinburgh to buy an iPhone and to get it set up by an O2 guru. My appointment was at 3.30 and I arrived at 3pm. I believe I visited a parallel universe when I entered that store and was r...

Notifications

Do notifications to ones membership page disappear altermatically. There doesnt appear to be a means to delete Best Wishes

iPhone XR & O2

Not seen anything on the forums about THIS Anyone else heard about it?

Finally got my upgrade sorted :)

Hi everyone after the whole scandal and numerous calls I finally got sorted.I was a bit wound up earlier when I spent 1/2 hour at lunch time talking to someone in the platinum team and clearly didnt wanna help me.Then he had to the check to ask me wa...

4G & 5G Speeds

Hey allInterested in seeing what 4G and 5G Speeds you are getting around the country.I see loads of tweets with EE, Three and Vodafone speeds but hardly any from O2 customers.Cheers

Goodfeedback

Hi I couldn’t find anywhere to post good feedback. So their was a error with my monthly payment the first person I spoke to was a lady she didn’t seem to be able to fix the issue and even spoke to the floor supervisor and that it would be Monday befo...

Why PUK numbers are available online

I was considering to switch on SIM PIN protection for additional security. Before doing that, I was curious to find my PUK number. While doing so, I have suprisingly found that that my PUK code is publicly available online on https://www.o2.co.uk/hel...

O2 Community App

I think it would be a really good idea to have a stand alone O2 community app for both Android and iOS! Something that you can just access through one click of a button instead of all these sign in processes. I find that if you click the link current...

o2 staff in store need training or learns the terms and conditions

I went to the shop I done my click and collect order to return to exchange the upgrade.The guy in the store said I couldnt do that!I said hold on I got it from here and o2 customer services said to return here.So for that bit sorted.Then I was told I...

Anyone else’s local phone mast been down?

The phone mast near me has been down for the best part of 6 weeks according to the service checker. Rang in to enquire and complain and was told nothing can be done until it's fixed which "should be soon". Despite 6 weeks already passing. I was told ...