Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3381 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 11743 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12404 Views
  • 85 replies
  • 0 kudos

Resolved! Upgrade appalling service

i have received the most appalling service today, I upgraded my phone and used the link I was emailed to place my order, after following the instructions I and putting my payment info in the website crashed and my order didn't go though, however my p...

Julie19671 by Level 1: Joiner
  • 1580 Views
  • 19 replies
  • 0 kudos

Resolved! Samsung Galaxy S Tablet availability

Hi I have been trying to get a Samsung Galaxy S Tablet for quite a while now and it is always out of stock!! Does anyone know when it will be back in stock! I spoke to O2 on Live Chat a couple of weeks ago and they said the 1st January, but they were...

Anonymous by Not applicable
  • 811 Views
  • 3 replies
  • 0 kudos

Resolved! Repair bill too high

A few weeks ago I dropped my lumia 930 from literally a foot (it slid from my pocket as I crouched down.) It must have hit the corner in the perfect spot because the entire screen fracturered. I took it to my local 02 store and have been given a quot...

Anonymous by Not applicable
  • 1429 Views
  • 12 replies
  • 0 kudos

Postcode checker manual override required

I tried to top up a new Pay and Go SIM we have got for an employee. As I want to regulate use I do not want automatic top ups, not do I want to do it over the phone.Unfortunately our billing address, which we have used long before postcode checkers c...

Anonymous by Not applicable
  • 2644 Views
  • 17 replies
  • 0 kudos

Samsung S7 release date?

Apparently the Samsung S7 is due for release in February.....Rumour says it will have a 4K display...http://www.knowyourmobile.com/mobile-phones/samsung-galaxy-s7/23115/samsung-galaxy-s7-edge-release-date-specs-features-android-m-snapdragon-820PS...n...

Cleoriff by Level 94: Supreme
  • 2494 Views
  • 30 replies
  • 0 kudos

Resolved! Are O2 Insurance and Customer Service Pointless?

I spend a little over 200 quid a month with O2 and have insurance on my phone. The touch screen stopped working, I was told that if I had dropped it O2 would cover it, but as it stopped working all by itself I could pay a little north of 230 quid to ...

Anonymous by Not applicable
  • 3736 Views
  • 12 replies
  • 0 kudos

Webpage Feedback

I can't find any other way to submit feedback but this has driven me nuts for ages: I can't download our monthly statement for my husband's phone. When I click the 'download my statement' link on his account, the website goes into a permanent feedbac...

Anonymous by Not applicable
  • 1242 Views
  • 5 replies
  • 0 kudos

Billing To Account * Capped Plans - Feedback

Got a random sales call from O2 tonight from a nice guy named Ryan (I think). Anyway he made it clear he was looking to sell me something, and i made it clear I didn't want or need anything. He didn't come over pushy in any way, in fact it didn't go ...

Curr946 by Level 26: Upbeat
  • 1274 Views
  • 11 replies
  • 0 kudos

Resolved! Tu go not working

I have a Nokia 550 with Windows 8.1The Tu app just says loading or comes up with a white screen. I've reset the phone and re installed the App but this has made no difference.

Anonymous by Not applicable
  • 1068 Views
  • 6 replies
  • 0 kudos