General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Guide mentions

Hey everyone, We recently introduced the Product Mentions feature to the O2 Community allowing you to tag or mention products and link out to the shop page for that product. We've started with the recent launch of the Galaxy S10 range and are hoping ...

Mortgage Help

@Martin-O2 I have seen your name appearing a times on this forum and wondered if you could please help me. it would be very much appreciated. I have emailed the creditfile referrals email but have been reading on here that it can take some time to re...

Samsung galaxy fold pre order packages

Hi any feed back on when you can pre order a samsung fold and what kind of packages my contract finishes in march

O2 refresh - expensive choice of tariff changes

I joined o2 refresh last month and took a tariff with way too much data than I actually needed but was told that the tariff side of things is a 30 day rolling contract and that you can change up and down once a month if you need more or less data etc...

OPEN LETTER TO THE DESIGN TEAM

OPEN LETTER TO THE DESIGN TEAM The "new look" Community was introduced on 4 February 2019.Although members of the Community had previously been invited to submit suggestions, the "new look" appeared without any prior notification. Within hours, membe...

Lasevia and O2

I have been on the phone for over an hour with O2 regarding a company called Lasevia who O2 regardless of the fact that they are openly scamming O2 and GIFF GAFF customers in which O2 are fully aware but have failed to safeguard any of their customer...

Poor 3G / 4G London

Over the past few weeks I have noticed massive issues in my 3G and 4G connections in London (iPhone 6S): Chancery Lane - Have 4G can barely load anything except low bandwidth apps like WhatsappInside Cannon Street - Have 4G and exactly the same issue...

O2 Crazy Roaming Charges

I’m fortunate enough to be on holiday in the Seychelles. I realised this is out of the international roaming area for O2 but when I arrived I received a text saying it was £7 per mb!There were no local SIMs at the airport and I had to get the hire ca...

Unwanted o2 marketing calls

Just wondering why I'm getting called by 01615072862 - which I've discovered is Marketing calls from you, when my contact preferencesin Myo2 are set to contact only by Email and text? This would seem to be a breach of your own Privacy Policy!

Moving SIM to new phone

I bought a new phone and moved my existing O2 SIM into it and set the phone up. O2 then texted me a 'Welcome to O2.... ' message followed by a new password message. Why has this happened? I've had to manually reset my account password back to what it...