Ordered new phone out of stock

26-01-2015 12:33 - edited 26-01-2015 12:35
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26-01-2015 12:33 - edited 26-01-2015 12:35
Ordered my new Samsung 5 mini on Saturday, said in stock. Received a text yesterday saying out of stock, expecting more deliveries on 26th (today). From previous experiences have out of stock phones been delievered to anyone quickly? Need my phone this week! Many thanks.
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on 26-01-2015 14:23
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on 26-01-2015 14:23
Thanks for all of your replies, very kind.
I started an online chat with a worker and they looked into it - still out of stock however apparently I will get my phone by tomorrow or Wednesday latest... We shall see...
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on 26-01-2015 13:02
Suggest you keep on calling CS for updates.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-01-2015 13:05
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on 26-01-2015 13:05
@MI5 wrote:
From previous reports on here that is not uncommon and it's anyone's guess when phones will be back in stock.
Suggest you keep on calling CS for updates.
And here we go again. Lets hope if the takeover goes ahead this practice is kicked out. I can't believe it is still happening if honest...
Veritas Numquam Perit

on 26-01-2015 13:11
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on 26-01-2015 13:11
You can ring ahead to ensure they have stock if you wish.

on 26-01-2015 13:25
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on 26-01-2015 13:25
If refresh is not a deal breaker or if you are paying in full for the phone try carphone warehouse as they can upgrade your o2 contract and might be cheaper
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26-01-2015 13:32 - edited 26-01-2015 13:58
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26-01-2015 13:32 - edited 26-01-2015 13:58
It is, quite honestly, continued bad service. Seemed to start in September with the launch of the iPhone 6. It hasn't improved. Personally I wouldn't be putting myself out chasing it up...if O2 didn't want my business I would take it elsewhere. I think far too many people are being held to ransom about Refresh. This should NOT affect stock levels.:smileysad:
Veritas Numquam Perit

on 26-01-2015 13:36
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on 26-01-2015 13:36
It has been suggested that o2 order handsets in based on orders outstanding. Be interesting to know if that is true and if so how they can morally advertise next day delivery when they know they don't have the stock

on 26-01-2015 14:23
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on 26-01-2015 14:23
Thanks for all of your replies, very kind.
I started an online chat with a worker and they looked into it - still out of stock however apparently I will get my phone by tomorrow or Wednesday latest... We shall see...
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on 26-01-2015 14:27
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on 26-01-2015 14:27
@Anonymous wrote:Thanks for all of your replies, very kind.
I started an online chat with a worker and they looked into it - still out of stock however apparently I will get my phone by tomorrow or Wednesday latest... We shall see...
And the online Live Chat told you that did they ?
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on 26-01-2015 14:55

