Re: Ordered a Pixel 9 pro XL via Voxi

Enlli · ‎21-12-2024

Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.

As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself

Now here is where things diverge from O2. It was late Friday Night I jumped. 9.45 pm. The phone was delivered Saturday at 12.15pm so 14.5 hours from order to delivery.

Of course the pixel has only one SIM slot and that is being taken up by my main SIM. Nothing for it but to jump to an O2 eSIM. So far 7 hours later that has not been delivered to MyO2. I'm not desperate and it will be interesting to see if it takes longer for O2 to deliver an eSIM than it did Voxi to deliver a phone.

Thinking of running a sweep on this one

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎21-12-2024

Good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-12-2024

@Enlli

Congratulations on the speedy delivery of your new phone.

Be interesting to see how long the sim takes!

Veritas Numquam Perit

Enlli · ‎22-12-2024

Update

Been going over 24 hours now and yes, they have just sent a security code to the phone they disconnected!

I'm now in good company

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Oxonian · ‎22-12-2024

Good luck @Enlli ; have a feeling that this eSIM saga could run and run ! 👍

Please let us know, in due course, your views on the Pixel 9 pro XL ; always find it informative to read others' opinions on different 'phones and IT kit.

Enlli · ‎22-12-2024

End of Day Two in the O2 house

The social media team have now emailed me a security code with request for information which I have supplied

They have now gone off to bed, but I will give them an alarm call tomorrow.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎22-12-2024

It will all be ok.....I think

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎23-12-2024

Latest update

It appears there is a plastic SIM showing active stuck in MyO2, but not the latest one which has been deactivated! It's something from legacy and they can't remove it. This is preventing a new eSIM being presented to My O2

The only way out is either for me to go to an O2 shop or have one sent in the post.

I can't presently get to a shop. Hopefully the replacement will arrive before the end of next year.

Seriously considering taking out my account balance and moving networks

I'll give them to the 31st

@jonsie @Oxonian @Cleoriff @MI5

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎23-12-2024

Exactly what I was expecting to happen unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-12-2024

The only certainty with O2 is that when they mess up they go BIG!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS