Ordered a Pixel 9 pro XL via Voxi

[Enlli]

Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.

As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself

Now here is where things diverge from O2. It was late Friday Night I jumped. 9.45 pm. The phone was delivered Saturday at 12.15pm so 14.5 hours from order to delivery.

Of course the pixel has only one SIM slot and that is being taken up by my main SIM. Nothing for it but to jump to an O2 eSIM. So far 7 hours later that has not been delivered to MyO2. I'm not desperate and it will be interesting to see if it takes longer for O2 to deliver an eSIM than it did Voxi to deliver a phone.

Thinking of running a sweep on this one

[jonsie]

It would seem that esims should come with a government health warning!

Glad you are finally sorted but the onus shouldn't be on the customer to sort their issues out

Whatever happened O2 and their lack of customer care?

[jonsie]

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@Enlli wrote:

However, the cure was drastic in that I had to move another networks SIM from plastic to eSIM (painless and took less time than it did to make a cup of tea) freeing up the single slot.

Then a trip to O2 shop and move back to plastic. 

I won't name the shop but they hate eSIM

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.I wonder if this is the way forward for everyone who has an O2 esim problem?

Messy but an easy fix...

[Enlli]

The thing is. Apple, Google and Samsung all have eSIM swapping between handsets built in. It's the UK networks that refuse to allow that to work.

[Cleoriff]

Pleased it's sorted now @Enlli 😉

[Oxonian]

Really happy for you that is sorted @Enlli. 

Of all the UK networks, eSIM issues seem to affect O2 more than the others ! 👍 

[Enlli]

Final update.

It appears that although the Social Media Team assured me that they would send an eSIM Pack via post and it would be with me in 3 to 5 working days, nothing was actually sent and the order was marked completed.

If I had not taken matters into my own hands I would still be without a working connection.

If I can have such problems while still having access to MyO2 and a knowledge of how O2 work (or should we say fail) what chance for  many customers.

[pgn]

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@Enlli wrote:

Final update.

If I can have such problems while still having access to MyO2 and a knowledge of how O2 work (or should we say fail) what chance for  many customers.

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Ne'er a truer word spoke, @Enlli - and well done in charting a course through stormy waters of O2 support and (broken) processes.

[Enlli]

Well, well, well. The letter I was told was not sent arrived today. So now I have my QR code which I won't use as I've got back to good old plastic 

Now, they said they could not send the QR code because of security. I'm presently looking at an A4 sheet that clearly states

My Name and address

My full account number

My Phone number

The SIM serial number

And the QR code.

Can someone explain to me how a letter bouncing round the mail system and with the possibility of being delivered to the wrong address be more secure than being delivered to a registered email address?

[pgn]

You'd think the chances of interception in both e-mail and snail mail are about the same, for a given definition of "bad actor".... Good question @Enlli. 🤷