I ordered an Apple Watch series 9 during a promotion to receive a set of AirPod pros for £20. At the time, the watch was out of stock, and I was told stock would be available within 3 weeks. (Is currently in stock) However, within maybe 3 days the watch was back in stock. I have been in contact several times with o2 custom service (who have been useless) and been told that my order will be expedited, pushed to managers, given priority, forwarded etc.
if I cancel and re-order I loose the AirPod pro promotion (a significant reason I ordered in the first place). I feel unheard and ignored - what can I do further to actually receive my purchase (and promotional items)?
