Order online, in store stock

[Anonymous]

So I’ve ordered online & decided to pick up instore. The buying process supposedly checks the stock levels and states that it’s available for collection today, but having completed the transaction & received no email.. I’ve rung the store who state they have none in.

I only clicked pick up as it said it was available & i was going into town.. now I’ll have to make another trip another day..

Not happy

[MI5]

No one here is disagreeing with you mate.

[jonsie]

The whole ordering process is a shambles. It's always best to go instore in the first place. Without a live stock system it's all possibilities and maybes which is so frustrating and stressful for customers. 

[Anonymous]

Been to the shop (again) and it’s sat there waiting.. but guess what... no email with the pin code so I can collect it.

so no id or card needed, just a pin code apparently..

left hand.. right hand.. 

pizz up... brewery..

spring to mind

[jonsie]

Have you called customer service? There's obviously a problem with the website so call them. I wouldn't advise live chat for this unless you use the one on the complaints link here

http://www.o2.co.uk/contactus

[Anonymous]

So I rang customer service..

apparently the email was sent at 10am and will still be on it’s way... (have you ever heard such twaddle?)

long and and short of it is.. confirm your account details over the phone and they can give you the 4 digit pin.. there and then.. no cards, no id.. no nothing..

so having biked back into town (AGAIN) I handed over the pin and claimed my phone. The shop says all you need is the pin. No id, no credit card, no proof, no nothing. just a pin..

Purchasing online has never been such hard work...

[jonsie]

Very well done but God why are things so difficult....? 

[Cleoriff]

What an absolute disaster...No consideration for customers at all..:smileysad:

[MI5]

Even worse is that every shop is different.
I advised someone recently that only their pin was needed. They came back saying that their store wanted ID too, so it appears they all have different policies!

[Cleoriff]

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@MI5 wrote:
Even worse is that every shop is different.
I advised someone recently that only their pin was needed. They came back saying that their store wanted ID too, so it appears they all have different policies!

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Not a surprise. Same as some O2 shops will take 5 mins to swap everything over for you if you need a new sim...others refuse...Our local store always seems to go the extra mile for customers...

[MI5]

Indeed, I've always had great service there too.