Order online, in store stock

on 27-11-2017 15:05
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 15:05
So I’ve ordered online & decided to pick up instore. The buying process supposedly checks the stock levels and states that it’s available for collection today, but having completed the transaction & received no email.. I’ve rung the store who state they have none in.
I only clicked pick up as it said it was available & i was going into town.. now I’ll have to make another trip another day..
Not happy
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 15:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 27-11-2017 15:08
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 15:08
Add to the fact that before buying it said you only need the pin and photo id
yet when you complete the transaction it says you need the confirmation email, photo id and the card you paid with..
So which is it?
Rang customer service and they said they’d never heard of having to take your credit card they stated that if there was a problem in store to ring customer service and they’d sort it..
beginning to to look like a cowboy outfit to be fair..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 15:11
But it appears to
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 15:12
Payment card is advised.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 15:31
That doesn’t mean anything. There is no live stock system so there is no way of telling if there truly is stock of your device. The only way you can be certain is if you receive a dispatch email
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 17:50
Tried other phones and it says collect in 2 days.. or 3 days.. which gives the impression it can be picked up in that time scale..
it really needs changing...
- 130708 Posts
- 838 Topics
- 7609 Solutions
on 27-11-2017 17:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 17:57
@Anonymous wrote:Tried other phones and it says collect in 2 days.. or 3 days.. which gives the impression it can be picked up in that time scale..
it really needs changing...
Totally agree @Anonymous. O2 can only sell the phones when they receive the stock. As said they don't operate a live stock system so no one is ever sure (even when they take your money and set up a contract) how long you will have to wait for the phone...
Veritas Numquam Perit
- 153081 Posts
- 652 Topics
- 29218 Solutions
on 27-11-2017 18:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 18:18
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-11-2017 20:41
And again.. it should say that.. not make it appear that they’re there waiting

