Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-01-2024 19:56
- 24495 Posts
- 1069 Topics
- 3842 Solutions
on 25-01-2024 20:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-01-2024 20:07
- 9356 Posts
- 76 Topics
- 1861 Solutions
25-01-2024 21:01 - edited 25-01-2024 21:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
25-01-2024 21:01 - edited 25-01-2024 21:01
O2 will have to watch it, there are others waiting in the wings
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-01-2024 21:06
O2 need a massive injection of cash to get out of the big hole they have dug for themselves
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-01-2024 21:25
I'm sure the annual price rise **** take will take care of that.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 9356 Posts
- 76 Topics
- 1861 Solutions
25-01-2024 22:21 - edited 25-01-2024 22:23
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
25-01-2024 22:21 - edited 25-01-2024 22:23
I see the papers and the BBC has taken this up.
Whatever we think about these"league tables" it's not good publicity. A few more like that and it will cost them dearly.
No doubt the press will make something of next months price hike being higher than other companies.
- 12533 Posts
- 321 Topics
- 37 Solutions
on 26-01-2024 18:26
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 26-01-2024 18:26
O2 almost seem to be creating a "Gerald Ratner moment" ; a point at which poor service and a lack of reliability and adverse media coverage could lead to a big loss of customers.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2024 10:55
Shaming them is one thing, they need to do 'something' to make them improve. Tesco have just renewed with them for another 10 years so in O2's eyes they can't be that bad...
- 12259 Posts
- 75 Topics
- 3254 Solutions
on 01-02-2024 11:42
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2024 11:42
The only way things will change is not based around consumers, it is around the big enterprise accounts, who pay in excess of £100K per year to o2, and o2 aren't losing any big accounts, they seem to keep them, or get more of them..
If this was to change then o2 would need to change something..
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2024 14:01
Every few years we get a story like this and nothing changes. I suspect it will be the same this time around.

