ON HOLD for 95 minutes

[Anonymous]

as the title says, ive just been hold for over an hour and a half. I didn't want to give up but I actually couldn't listen to your terrible choice of music any more. each song 7 times each is quite enough thanks.
I originally planned to arrange an upgrade but now all I actually want is a pac code. I 'spoke' to one of your online advisors who I asked to arrange a 'call back' for me. I won't be holding my breath.

for a company (Telefonica) that made a net profit of over 5 BILLION euro's last year (2011) I'd have thought you would have enough change in the float to employ one or two of our (the UK's) two and a half million unemployed; you know, if it's that much of a struggle to man a few phones. But what do I know? maybe you've got a bout of gastroenteritis going round the office and everyones sitting on porcelain; or maybe your board members kids just really cant live without them ponies.

kindest regards

incredibly bemused (ex) O2 customer.

[Anonymous]

Sorry to hear you had such a bad experience, Jimm. Is there anything we can do for you here?

[Anonymous]

well, not really; unless you want to supply me with the call centre's managers details so i can personally congratulate him on a job well done.

[Anonymous]

PAC code received. farewell O2. no doubt our paths will cross again some day.

[Anonymous]

Really sorry to see you go, Jimm. Drop me a private message if you'd like to talk about it.

[MI5]

Blame all the isheep for clogging the call centre with their stupid questions......

[Anonymous]

MI5 - your comment needs to be edited slightly to "Blame O2 for not giving staff ANY information whatsoever and so in-turn passing this lack of information down to the customers who then ask stupid questions" - there thats better 😉

[Anonymous]

I've been on hold now for 45 minutes and require a PAC code sending today please !!

[Anonymous]

Leonard, what can you do that customer services can not?

[Anonymous]

Since I don't work in customer service, a whole lot of things. It's the same the other way around. What are you looking to do? Perhaps I can help point you in the right direction