Solved: Re: O2s website.

Anonymous · ‎15-02-2013

I am not at all happy about the o2 website as it would not let me webchat to find out why there is a problem with the pay your bill page. Also when I did it was extremely slow and did not take the payment properly so now I have to wait (as there is a technical problem yet again?)and see if it does and if it doesn't it will make my payment yet again!!!! It does this to me quite a bit. Does anyone else have a problem with the website?

jonsie · ‎15-02-2013

I'm not sure if there is a problem with the payment system but check with your bank to see if the money has been debited. If not I would ring 202 to make the payment.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎15-02-2013

I'm not sure if there is a problem with the payment system but check with your bank to see if the money has been debited. If not I would ring 202 to make the payment.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎15-02-2013

I just set up a DD and not worry about it....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎15-02-2013

I've just tried it and it was ok for me, are you using a phone or pc?

Try clearing the browser cache or using a different browser.

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Anonymous · ‎15-02-2013

Not entirely sure what it is you are saying is going wrong - but you should be grateful that webchat won't let you go onto it!

If you can't make a payment from your computer - why not call 202 and pay via the automated line or speak to a customer service advisor?

If a successfull payment is taken you will be given a reference number so you know it has been paid.

Anonymous · ‎15-02-2013

use 202 for accounts issues as web chat arent very good at complicated issues such as bills