O2 text saying unable to process latest payment

LD556 · ‎06-11-2020

Anyone else recently got a text saying unable to process payment? I haven’t changed any details. I pay monthly for mine and 2 kids. Had accounts for many years. I do have enough funds etc... scam? Thank you

MI5 · ‎06-11-2020

@LD556

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎06-11-2020

Hello @LD556

Welcome to the o2 community forum.

Loads of people have these scams, they keep trying to fool someone..thankfully not you.

Block the number and report it as advised above.

Good luck and best wishes

HAPPINESS IS BEE SHAPED

nikkitro9 · ‎06-11-2020

I’ve had the same today I’ve blocked the numbers and forwarded the message to 7762

nikkitro9 · ‎06-11-2020

Sorry to 7726