cancel
Showing results for 
Search instead for 
Did you mean: 

Great customer service!!

ElliotB
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’ve had the pleasure of dealing with somebody from the Customer Service team named Tomeeka (I think that’s how you spell it), I believe in the upgrades team? I was calling about a new SIM card for the new 5G accessible iPhones, and she was incredibly helpful and knew her stuff! From working in customer service myself, I know a good agent when I see (in this case, hear) one, and Tomeeka was able to answer all my questions, offer solutions, and was such a friendly person to chat with. She offered to call back on a particular day to follow up with some information to give me time to order the phone etc. and she did phone back! So often people say this and they never do call back, but I didn’t have any doubt in my mind that she wouldn’t!
I have such peace of mind knowing that if I have any questions or if I’m needing to speak to anyone that then O2 Customer Service team are always happy to help and that they will help to their fullest extent.
Give this woman a promotion!
Many thanks,
Elliot slight_smile
Message 1 of 3
923 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

Good to hear @ElliotB 

I'll mention @Marjo @LukasB and @Martin-O2 to feedback for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
912 Views

madasaf1sh
Level 78: King of Kings
  • 12014 Posts
  • 69 Topics
  • 3221 Solutions
Registered:
Hi @ElliotB

I will tag @Marjo @Martin-O2 @LukasB so they can pass on the feedback to Tomeeka

Good to hear she answered all your questions and you are all good to go slight_smile
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
911 Views