O2 shop

[Anonymous]

Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.

As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today.

An appointment was made and texts from O2 to tell me my order was now in store for collection.

I called to store at my appointment time and went through the process of buying the phone, only to be told that the phone was now £179.99 and not the £129.99 when ordered. as O2 had increased the price overnight, Management said it was down to head office and they could not do anything with the price.

I have been a O2 customer for around 20 years and have wasted my time over 2 days, no one seems to care that the goal posts were moved.

What a terrible way to treat a customer

[jonsie]

It's just not right. Yes it may have been on offer and offers end. BUT.. it was agreed the day before. I don't see the problem, the phone should be at the agreed price when the confirmation receipt was dated. 

[Cleoriff]

It's now showing online in the shop at £169.99. I repeat though...the O2 advisor stating 'it went up overnight' does NOT go down well with me. It indicates quite clearly that the phone WAS a lower price when @Anonymous went instore the previous day

[MI5]

No one is disputing that fact I don't think?

[Cleoriff]

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@MI5 wrote:
No one is disputing that fact I don't think?

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No... but O2 staff don't appear to want to offer any assistance as a gesture of goodwill. So hopefully either a complaint or help from @Marjo or @Martin-O2 will bring a satisfactory resolution..

[MI5]

The shops probably don't have the authority.
Even less so if they are a franchise.

[Cleoriff]

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@MI5 wrote:
The shops probably don't have the authority.
Even less so if they are a franchise.

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No but they aren't robots. They know what was agreed and most shops are able to make offers or at least act with a modicum of common sense....

Anyway enough said, lets hope @Anonymous gets a favourable outcome

[MI5]

Hopefully @Marjo will help out too.

[Marjo]

Thanks for the tag @MI5.

Sorry to hear about this @Anonymous! 😞 I can certainly check on our end just in case if there's anything else that could be done. I'm going to drop you a private message here on the forum, please do check when you get a moment?

[MI5]

Thanks Marjo

[Anonymous]

Hi and thanks for all the support.

I have been contacted by O2 this Morning and the issue has now been resolved.

Again. Many thanks for the links and advice.