O2 shop - Page 4

Anonymous · ‎21-12-2017

Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.

As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today.

An appointment was made and texts from O2 to tell me my order was now in store for collection.

I called to store at my appointment time and went through the process of buying the phone, only to be told that the phone was now £179.99 and not the £129.99 when ordered. as O2 had increased the price overnight, Management said it was down to head office and they could not do anything with the price.

I have been a O2 customer for around 20 years and have wasted my time over 2 days, no one seems to care that the goal posts were moved.

What a terrible way to treat a customer

MI5 · ‎22-12-2017

Glad that's been sorted.
Merry Christmas to you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-12-2017

Good news @Anonymous. Have a great Christmas x

Veritas Numquam Perit

jonsie · ‎22-12-2017

Great news @Anonymous

Have a wonderful Christmas and New Year 🎅☃️

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