Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 99 replies
  • 0 kudos

Resolved! Text message being classed as picture messages

Hello, I need some advice please. I'm a new customer to 02, I recieved my new phone yesterday and sent a text to a few contacts with my new number. I've just looked at my account today and I've been charged for each contact I sent the text message to...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

My O2 - why does O2 ask me to turn off WiFi?

O2 sent me an SMS to let me know that my " ...latest bill is now ready to view at My O2" The SMS continues "Turn off your wifi and you won't need a username or password to login." They make no mention of the My O2 App which is just as useful, works w...

Anonymous by Not applicable
  • 22 replies
  • 1 kudos

On hold for 15 mins then cut off AGAIN!!!! 😤

Paid out of my old contract, still with O2. They have completely messed up my payments. Emails asking for payments etc. All paid up fully after numerous calls and now cut off data and outgoing calls and still asking for payment....Absolute joke!! Mak...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Network update for Yateley, Hampshire

On 12th June my network signal dropped like a brick to the point of not being able to connect to the internet, send/receive texts or make phoen calls. After a number of calls to our fantastic customer service team at O2 (not!!!) and being told there ...

carpets by Level 1: Joiner
  • 8 replies
  • 0 kudos

Veiwing my Bill

Has anyone eles had the trouble ive had just wanting to veiw there bill?Asked to tunr off browser,? change password? aske for new code? andforget live help line there always busy. Ive been trying for 3 days how muchlonger.ChristineVery frustrated of ...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Visiting Canada

I'm visiting my son in Canada next week, I'm not really very switched on about my phone. I'm nervous about incurring heavy costs, any advice would be most appreciatedMany thanks for the support

Tommy1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Forum down

Anyone else not been able to access the community? I haven't been able to log on for 6 hours

Anonymous by Not applicable
  • 48 replies
  • 0 kudos

Resolved! Way to get alerts for new posts

Afternoon guys, I'm wondering, is there a way to get an alert of a new help request in certain forums? For instance "products and services, payg pay monthly" it's just so that rather than hanging around for a new post, I could get the alert and rush ...

gindygoo by Level 25: Hard Hitter
  • 12 replies
  • 0 kudos