Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43880 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35788 Views
  • 45 replies
  • 6 kudos

payg charges reduced

3p a min 2p a text 1p per mb on classic payg from 18th jan. This makes 02 one of the cheapest big networks now on payg. Just got text. Good news for low users like me

Alanjones by Level 2: Apprentice
  • 1719 Views
  • 3 replies
  • 3 kudos

Data only SIM traffic management - Streaming

I've been having problems streaming HD and 4k content over my O2 40GB per month SIM, I have installed in a TP-Link MR6400 v2 4G LTE router and I have great signal (100% according to the router). www.speedtest.net shows good results about 45Mb/s but f...

O2.png 3.png
Anonymous by Not applicable
  • 1719 Views
  • 4 replies
  • 2 kudos

Updated and removed

Since o2 has updated trail blazers I no longer fit the criteria, what a great way to say thanks for your responses anyone else have the same issues

Anonymous by Not applicable
  • 2053 Views
  • 7 replies
  • 0 kudos

VERY POOR CUSTOMER SERVICE, MISLEADING CORRESPONDENCE.

I have been a loyal customer of O2 for almost 10 years, always paying on time and never even considering using any other network provider. I had two contracts with O2, one which came to an end in October 2017. I received a letter saying that I was pa...

Anonymous by Not applicable
  • 1613 Views
  • 4 replies
  • 0 kudos

Resolved! NOT a smartphone so what else

For highly personal reasons Ive rejected a smartphone (dont ask). I realise this is really a phone site BUTI'd like access ebooks, email, a few apps ,music practice but not films or games. Would a tablet be easier and more versatile to learn to take ...

Jenny105 by Level 15: Gaining a Reputation
  • 3784 Views
  • 18 replies
  • 0 kudos

0330 303 5325

I know there have been posts re the above number before and I am big enough and ugly enough to send them off with a flea in their ear. It seems however that these guys are re-commencing their out bound offensive to unsuspecting O2 customers. What got...

jezza1234 by Level 12: Nimble
  • 2880 Views
  • 8 replies
  • 0 kudos

Samsung J3 2016

Memory is next to useless, some stuff won't transfer to SD card, I can't even update any apps never mind download any more. Dont get ripped off for two years like I did, insist on a 2017 model which is 16gb, or get one from someone else. When called ...

PatJ3524 by Level 1: Joiner
  • 1562 Views
  • 6 replies
  • 0 kudos

Kash - Live Chat - 05/01/18

Tried to leave feedback today after using the live chat feature, but just as I was completing it my phone decided to leave the page and delete the whole thing! Good thing my new phones arriving today funnily enough!I cant find an email address to con...

NathanL by Level 1: Joiner
  • 1122 Views
  • 3 replies
  • 0 kudos

E mail scam saying account on hold

Thanks for choosing O2 Your account is on hold because of a problem with your last payment.O2 was unable to collect a payment for one of the following reasons. 1 - The method of payment on file is no longer valid or has expired. 2 - Your financial in...

Anonymous by Not applicable
  • 4497 Views
  • 11 replies
  • 0 kudos

O2 Customer Care

I never give feedback or reviews on anything unless i feel strongly about something, but i have to leave something in this case as the way the o2 customer service team (specifically one guy who i can't remember his name sorry) dealt with me was, i fe...

Anonymous by Not applicable
  • 2582 Views
  • 4 replies
  • 0 kudos