General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Crappy Signal - What can I do?

For months now I've had a dodgy signal at home.Phone calls either randomly drop out, sound robotic or like it's underwater. Texts rarely go through first time, I have to click 'resend' more often than not.Data is practically non-existent. I've downlo...

SIM network pin blocked

Can anybody help I've had problems for over 2weeks changed network,have been on the phone to 02 numerous times have been sent out code several times doesn't work,have been told over a week ago they do not have the puk code on their database,they will...

Reward Nominations - December 2018

Hey everyone, Each month we ask the community to nominate piece of forum content that made a great contribution to the community. The focus is on guides, reviews, product testing and walkthroughs! The nominated member then gets a bump in the communit...

VAT on charitable donations

Having just checked my latest bill I find the mydonation to children in need has been included in the VAT calculation, is this correct? Has the government found yet another way to tax people? Be interesting to find out what you all think.

Community top-level "Options" menu dropdown stopped working? (Chrome on Win10)

There are a couple of places in the O2 Community Forum where a "drop-down" menu allows you to interact with the forum (talking Chrome on a Win10 Laptop here): This from Chrome on Laptop (Win10): The one above seems to have stopped working for me, alt...

Password symbols - tired of changing 02 passwords ad infinitum

HiWhich symbols do all websites allow for passwords?. O2, tastyrewards etc are 2 which have a limited range , Some finicial institutions seem to use none.This is my time of year for working out next year's individual but memorable password codes. So ...

Price match

Do 02 price match Samsung on buying new phones

Why is 02 such a top off to upgrade cheaper on carphone warehouse

Why is 02 such a rip off when you want to upgrade. 02 should at least have a comparable deals but no they are dramatically different to what's on offer at carphone warehouse. It's like they are purposefully out to rip people off. How can 15gb tarrif ...

Live Chat

Working for me i got through twice was testing Welcome to O2, someone will be with you soon.info• 1:06 PM You are through to Shrutiinfo• 1:06 PM Hello, it's Shruti here. I hope you're well. How can I help?Shruti• 1:07 PM Just checking you are working...

Porting - online form!

I submitted the online form to port my number several days ago and have been waiting for the changeover which didn't happen. Today, I have spoken with a fantastic staff member of O2 who was honest enough to tell me that the online porting request for...