General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

No service!! Emergency calls only

Not a happy O2 Customer right now, I am unable to make or receive any calls or texts and I have no data!!! Please help!! I do hope that O2 will be refunding their customers for loss of services.

No network

There in network this has massively disrupted my day and busisnes calls I make. I do not want to pay for something that doesn’t work. I hope there will be some recompensation for this inconvenience!!

Bad service

Hi there not been able to use phone for most of the day as many others ...needed my sat nav...no go...needed my offer codes at a birthday meeting for discounted bill ....no go.... then school couldnt get hold of me to pick my son up from school as he...

No network

Had no network all day. I sincerely hope that they will be some recompense for you not providing a service.Why should I pay when I'm not receiving a service that you should be providing as per my contract with you

Resolved! freetext

I miss the free text facility on the 02 home page,,,when will it be restored .

So if o2 had enabled esim!!

Well the outage yesterday highlighted the need for a plan bSo if o2 had supported esim second provider a lot of people may have been able to get around the no data issue !Your thoughts

Multiple text copies

In the last few days when I send or recieve texts they come with up to eight copies - is this something to do with the recent data problem?

Network down

I understand that a lot of people have had this issue.Yesterday everything for me on o2 was down. 4G/3G, Texts, Calls, everything. I only switched to o2 from EE a matter of months ago, and already IVE RAN INTO A PROBLEM! Honestly you’re cheaper, but ...

On hold for hours

HelloI have been on hold for 6 hrs 27 mins. My 4g is not back up. Nor 2 or 3g. I only have h+Has anyone else been on hold for so long over this data issue?

refunds

since the outage yesterday & things starting to allegedly work again any text message i send, sends continuously 10 times for one message then says message not sent {recipiants having same prob as they are / were on O2 network}i dont suppose we will ...