O2 Case Number: CFR123 - 1055036004
I am writing to express my extreme dissatisfaction with O2's customer service and their gross negligence in handling my account, which has resulted in significant damage to my credit file.
Six months ago, I signed up for a monthly contract with O2, but the mobile reception and coverage were abysmal, particularly in the northern England region where I reside. Recognizing the inadequate service, I initiated the cancellation process within the stipulated grace period.
However, to my utter dismay, O2's internal system error resulted in the erroneous addition of my name to a debt collection agency, severely impacting my credit score.
For the past six months, I have been tirelessly engaged in resolving this matter, but O2's bureaucratic structure has created an endless cycle of frustration. My calls to their customer service (30+ calls so far) have been met with repeated transfers to different departments, each of which seemingly lacks the authority to rectify the situation.
This ongoing saga has caused significant disruptions to my financial endeavors. My attempts to open bank accounts have been denied due to the damaged credit file, and now my mortgage application is also jeopardized.
I have repeatedly requested escalation of the issue to a senior manager, hoping for a prompt and effective resolution, but my pleas have fallen on deaf ears.
I am appalled by the fact that O2 is allowed to operate in this state. Their service is a disgrace, and their disregard for their customers is simply unacceptable.
