Strange, been with O2 for many years, and want to upgrade to a Iphone4, they send me a Iphone3, and set up on a new contract, when the phone come and found it to be a Iphone3 I sent it back, and kept the proof of sending.
Could not order another phone until they got the old one back, and this took so long, called them many times, but in the end they said the phone was there and its all ok.
Tried to get the Iphone4, but for some reason the tel sales wanted more than the online prices, another £5 per mth for the same deal, they said its the same, but checked the online deal and it was better, so in the end told O2 i will leave and moved to Tesco for £10 per mth and kept my old number.
Problems did not go away, as O2 sent me a bill for the complete term, so again i called them and they said there is a issue with the billing and phone coming back, they have the phone and it was sent within time to stop the contract, so will be ok, and will not get more bills, she did tell me to stop the D/D at the bank as they might take all the money!! so i did.
All was ok for a mth, until today, got a letter from a company wanting the £860 now or will take to court, went on the O2 web and spoke to the customer service chart line there, Ken, would not tell me his full name!! and said i need to pay the contract bill, told him the complete story and said will pass on!! so sent a email to the customer service, saying the same.
Good job i have the proof of sending, and times and dates of any communication to O2, as if this is how they treat their old O2 customers by trying to take £860 from them!
Poor service.
