on 07-10-2013 15:53
on 07-10-2013 15:53
My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. Are they a bonafide company? Today they (Aerial) sent me a letter saying I'm due a monthly refund for not getting a new phone, and want my bank details including account no and sort code. Is this all OK? I tried getting help with an O2 online advisor but they couldn't help me and now my mobile phone has stopped working. Screen looks fine but I cannot send or receive calls or texts since asking for help!!!
on 25-04-2014 17:46
on 25-04-2014 17:46
on 25-04-2014 17:54
on 25-04-2014 17:54
on 25-04-2014 18:01
Thank you Adam I appreciate it. I will keep you informed, as far as I know for now it has been resolved (though obviously not the right way). But I will need to keep an eye on my accounts as I said. If I find anything debited I will let you know.
25-04-2014 19:40 - edited 25-04-2014 19:41
25-04-2014 19:40 - edited 25-04-2014 19:41
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on 25-04-2014 19:50
on 25-04-2014 19:50
on 23-05-2014 17:55
on 23-05-2014 17:55
on 23-05-2014 18:29
on 23-05-2014 18:29
on 18-08-2014 16:59
Hi folks - I am sorry but the spectre of Aerial Direct rears it's ugly head again.
My story is slightly different to the others in that I am a Vodafone customer who was approached by Aerial Direct who somehow knew my contract was nearing to an end and were asking if I would be interested in an upgrade package or an improvement on my monthly bill. How they had this information I do not know as Vodafone themselves said they would not give this out to third parties. Clearly there is a leak in the system somewhere.
After hearing the sales pitch I was offered several ways to reduce my bill by Aerial Direct, the cheapest being £23 month if I switched to O2 although there was a ever so slightly more expensive one for Vodafone. At this point I thought Aerial Direct was working for both companies rather than Aerial being a retailer partner for O2. I plumped for the cheapest option and was read my T&Cs and I provided my bank details. Apparently this was a verbal agreement contract and would be held for 24 months. In my mind I felt I had a cooling off period wich is an industry standard. Like the previous person in this long conversation I thought that if I didn't return the email signature then the contract would not start. Now I know there is not.
After coming off the phone I thought I would call Vodafone to cancel my contract there and then it dawned on me that I hadn't been speaking to O2 directly and I may have been duped. Reading the earlier comments on this topic in this forum they do not seem to be a decent outfit at all. Now I feel trapped and so I am asking is there any way out of my dilemma without having to go through the 2 year contract? It seems that people did get help and did get out. Can I ask how they did that, who they spoke to? I just feel so stupid for getting carried away. Its not that I have anything against O2 but I am about to lose 15 years of relationship with Vodafone and I just think Aerail Direct should not be getting away with this hard sell, cold calling tactics.
I hope that I can get some good advice here soon.
on 18-08-2014 17:19
on 18-08-2014 17:19
on 18-08-2014 18:09
on 18-08-2014 18:09