O2 network gone down? - Page 7

Anonymous · ‎11-05-2010

Has anybody else got this issue? When will it be back??

Anonymous · ‎12-07-2012

Going to have to buy a payg from Virgin tomorrow first thing. Already nearly lost some work, if not for the land line. Interesting there is planned maintenance work for next week in Croydon/Sutton area. And not really good enough the web site says all ok! when it's not. I am seriosly thinking of leaving o2 anyway as Virgin do £15:00 pm 600 mins, 1gb data and loads of text. Anyone on similar o2/Voda or tmob and orange are at least £5;00 more.

Anonymous · ‎12-07-2012

Lee on the Solent, Hants
Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 00:01 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, Text and Email (2G)
Good indoors and outdoors. Normal coverage for Mobile Internet (3G)
Good indoors and outdoors. Good for mobile broadband. Normal coverage for Mobile Internet (3G900)
Good indoors and outdoors. Good for mobile broadband.

hahahahahaahah CLEARLY NOT !!!!

Anonymous · ‎12-07-2012

@Grayone, if you're not happy with this one issue that has arisen, then leave. You will hit the same brick wall when you realise that they will have the same issue down the line.

What will you do then? Come back to O2?

@Jamie - You need to understand that it is intermittent and as stated in another post is down to the the way some batches of SIMs are routed.

Please be patient.

Anonymous · ‎12-07-2012

I have the issue, Blackberry Bold 9900, but its not the type of phone or the area I was told... They said it will be back within 24 hours... 12 hours ago... Not sure what's going on but its ridiculous!

Anonymous · ‎12-07-2012

Please see all replies related to the issue above and on the other topics.

This is being worked on by the O2 Engineers.

As quoted by herman - we can't click our fingers.

Be patient.

perksie · ‎12-07-2012

@Anonymous wrote:
Lee on the Solent, Hants
Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 00:01 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, Text and Email (2G)
Good indoors and outdoors. Normal coverage for Mobile Internet (3G)
Good indoors and outdoors. Good for mobile broadband. Normal coverage for Mobile Internet (3G900)
Good indoors and outdoors. Good for mobile broadband.

hahahahahaahah CLEARLY NOT !!!!

Further down the same page you would have seen this:

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎12-07-2012

I'm paying for a service, the service may have its bumps but compensation is expected, the bumps in service can cause major damage to jobs etc. @ Braincraze.
I understand it takes time, but the fact is I'm paying for it.

Anonymous · ‎12-07-2012

Don't know why you are so supportive of incompetence. If you had to rely on your phone for work you might have a different view. I have been with o2 for many years and so far so good. But things change and things go wrong. So stop being the 'company man' and try to see bigger picture. Fyi I had no coverage 6 months ago because of re-jigging of sim cards. That did cost me £200 in lost work. Can I claim that back from o2?=no. So I cannot afford to be 'patient' as you advise Jamie, tomorrow I buy Virgin sims and have to cut one down to fit! Regards, Gray

Anonymous · ‎12-07-2012

@kking - No you're not. You're paying for the rental of the service. Currently you're not paying for anything as you're unable to use the service - therefore meaning that you are to be refunded a total of = £0.

Thanks to the guys at O2 working overnight, the systems seem to be restoring slowly.

@Grayone7 - I have to rely on my phone heavily for work, as do I rely on our servers (so I know how O2 feel when something like this happens as we also get it in the neck when ours goes down).

The simplest thing is to not get in the companies way, and let them deal with it.

I've been throwing around the use of Microsoft and Google as examples overnight, perhaps it might be worth reading one of my other posts.

Back to the Service - if you're not happy with everything that O2 has done for you prior to this issue, then leave. Simple.

Anonymous · ‎12-07-2012

@Grayone7 Virgin is worse than O2 my parents and ppl I see all the time where I help my friend have no end of problems of virgin from billing, to (like my parent case) you call them it show on their phone as full signal bar, but it just not connect. ie go beededa beededa. The grass is not always greener at the other side, you have to remember that. I would get three it seem most reliable one of late in my experience. Orange and T-Mobile have really gone terrible since they have done all that shared roaming. The real solution if number reachable is so important (and what lot of business who contactable is so important do where it cost a bit more, but that outweight in damage it will cause if go down.) Is they get either an international sim which roam on all the uk network or they have a few uk sims. They than have a uk landline number or mobile number (most if go this route go for landline since cheaper for customers to call them and cost of diverting landline to mobile is little in big scale fo things.) Anyway they divert the number to their staff o2 number say. If like now the o2 sim stop working, they than change the divert to say orange, vodafone, three, sim they got as a backup.

They also have these numbers on business / corporate accounts where they get more personised support, might get compensation for inconveince cause etc. Like BT "Business" landline if line goes down, will divert your number to mobile for free whilst it get fixed and if pay extra per month will come to fix the line within 4 hours 24/7/365.