O2 has age-blocked my website

Anonymous · ‎06-08-2012

Does anyone know how to remedy this?

I tried to access my company's own website this morning, and was presented with an age-verification screen. Since my company makes and sells clothes, I found this odd.

I tried O2 live chat. Ridiculously bad. Circular conversation with robots.

I tried email. I got pointed to live chat.

I tried other email address and I got pointed to other email forms. Awful, awful service.

Does anyone know what I can do about this? Any help much appreciated. I am losing traffic and business because of this, and am concerned.

perksie · ‎06-08-2012

I would phone Broadband Support, see "Contact us" at the bottom of the page for the number.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

adamtemp64 · ‎06-08-2012

there was a web form you could submit or you can report it to o2 on twitter.

If i locate the webform I will post it here

I guess this is on a mobile dongle or phone not home adsl

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎06-08-2012

Yep, it's on 3G on my mobile.

Thanks for the responses.

I have also tried asking for help with it on Twitter -- but completely ignored.

adamtemp64 · ‎06-08-2012

http://urlchecker.o2.co.uk/ I think is the url you need.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Abs · ‎06-08-2012

@Anonymous wrote:

Does anyone know how to remedy this?

I tried to access my company's own website this morning, and was presented with an age-verification screen. Since my company makes and sells clothes, I found this odd.

I tried O2 live chat. Ridiculously bad. Circular conversation with robots.

I tried email. I got pointed to live chat.

I tried other email address and I got pointed to other email forms. Awful, awful service.

Does anyone know what I can do about this? Any help much appreciated. I am losing traffic and business because of this, and am concerned.

More than happy to help and look into this. Can you please provide us the exact URL so we could review and rectify the classification accordingly.

Thanks

Abs

Anonymous · ‎06-08-2012

Thank you very very much for that. I've just filled it in and request a "policy change".

What a strange little page that is.

What a strange company.

What awful service.

Anonymous · ‎06-08-2012

Thanks Abs.

It is http://www.sehkelly.com.

adamtemp64 · ‎06-08-2012

The actuall clasification is not done by o2

But agreed it is hard to get this resolved.

@abs can you feed this back please

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Abs · ‎06-08-2012

@Anonymous wrote:

Thanks Abs.

It is http://www.sehkelly.com.

thanks, Paul. I've just tried to replicate the issue and I'm able to access that website from a non-verified O2 mobile. Can you confirm if you're unable to access the home page http://www.sehkelly.com/ or a particular sub-page from that website?