General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

No service

I too have been without service since 13:00. This is the last straw as soon as it comes back on i will be looking to cancel my contract early as the service over the past 2 months as been appalling. Whats really annoying is that you can go to France ...

BBC News Channel Info on 02

Now showing on BBC website:: O2 mobile users suffer network problems across UK Man walks over O2 logo O2 says users in England, Wales, Scotland and Northern Ireland have been affected Continue reading the main story Related Stories O2 owner Telefonic...

Network Down

Network down in Wigan since 2pm. O2 shop totally useless. All we want from O2 is a network that WORKS!!!!!!!!!!!!!!!!!!!!

Info on call tariffs that went awry?

I've just had an odd call chat with someone on the customer support side of the chat box. I was curious about different call costs after the "free" limit on my account was reached, so I thought I'd ask the support team this, but had a really odd call...

My o2 Customer Services Experience

Check this out, this CSR definitely had something going on his head about family or relatives, I think they should be properly trained to listen to customer and rectify the problems and stick with FCR (First Call Resolution) Plz read all Chat to chec...

Moving to australia - will I be able to have my O2 phone unlocked there? HTC Desire

I have just given 30 days cancellation on my phone as I am off to Australia. Does anyone have experience with getting a phone unlocked once I am there? I saw some posts that suggested there were problems. Help please?

New roles & forum structure

Hi everyone, Today and yesterday, we've made several usability improvements to the forums. We've also merged several inactive forum boards and implemented some brand new ones for you. Additionaly, we've replaced the old ranks by loads of brand new on...

02 diabolical to say the least

i have been trying since the 27th of june to get credit back on my sim card i mean come on 02 how hard can it be what a joke virgin media here i come

Change of username

Recently when signing in to MyO2 I've been presented with a page which proclaims: "Now you can use your email address as your O2 username to make signing in even easier." and asks for a valid e-mail address. After ignoring this a few times I've given...

Resolved! simplicity question

I had a live chat with o2 the other day. I asked if I change to simplicity will I get my free txts straight away. I was told yes.so I did it.I thought as I put credit on 5th of July as my anniversary date was 23rd previously &i was on txt &web tariff...