O2 has age-blocked my website

[Anonymous]

Does anyone know how to remedy this?

I tried to access my company's own website this morning, and was presented with an age-verification screen. Since my company makes and sells clothes, I found this odd.

I tried O2 live chat. Ridiculously bad. Circular conversation with robots.

I tried email. I got pointed to live chat.

I tried other email address and I got pointed to other email forms. Awful, awful service.

Does anyone know what I can do about this? Any help much appreciated. I am losing traffic and business because of this, and am concerned.

[perksie]

I would phone Broadband Support, see "Contact us" at the bottom of the page for the number.

[adamtemp64]

there was a web form you could submit or you can report it to o2 on twitter.

If i locate the webform I will post it here

I guess this is on a mobile dongle or phone not home adsl

[Anonymous]

Yep, it's on 3G on my mobile.

Thanks for the responses.

I have also tried asking for help with it on Twitter -- but completely ignored.

[adamtemp64]

http://urlchecker.o2.co.uk/ I think is the url you need.

[Abs]

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@Anonymous wrote:

Does anyone know how to remedy this?

I tried to access my company's own website this morning, and was presented with an age-verification screen. Since my company makes and sells clothes, I found this odd.

I tried O2 live chat. Ridiculously bad. Circular conversation with robots.

I tried email. I got pointed to live chat.

I tried other email address and I got pointed to other email forms. Awful, awful service.

Does anyone know what I can do about this? Any help much appreciated. I am losing traffic and business because of this, and am concerned.

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More than happy to help and look into this. Can you please provide us the exact URL so we could review and rectify the classification accordingly.

Thanks

Abs 

[Anonymous]

Thank you very very much for that. I've just filled it in and request a "policy change".

What a strange little page that is.

What a strange company.

What awful service.

[Anonymous]

Thanks Abs.

It is http://www.sehkelly.com.

[adamtemp64]

The actuall clasification is not done by o2

But agreed it is hard to get this resolved.

@abs can you feed this back please

[Abs]

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@Anonymous wrote:

Thanks Abs.

It is http://www.sehkelly.com.

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thanks, Paul. I've just tried to replicate the issue and I'm able to access that website from a non-verified O2 mobile. Can you confirm if you're unable to access the home page http://www.sehkelly.com/ or a particular sub-page from that website?