O2 are the worst EVER! Ordering Moto 360 - Page 12

Anonymous · ‎25-09-2014

Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;

Oops, your order hasn’t been submitted.

We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.

I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.

I tried calling the sales line, to let them try. Failed.

Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.

The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!

I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.

So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.

I wanted to pre-order this to get it early. Impossible with O2. They are clueless.

They are the worst, most unprofessional company I have ever had to deal with.

Anonymous · ‎08-10-2014

@Anonymous wrote:

I am tempted to get a refund and buy from somewhere else like John Lewis.

Knew it would be a gamble going with O2... it has not paid off.

It is really not helpful reporting stock when they have none, it just pisses people off.

I thought about doing the same, requesting a refund. But to be honest, you check elsewhere and they're all quoting 3-4 weeks. Sure I'd love to now just cancel my order with O2 just for the minor satisfaction of not giving them my money. But the more sensible part of me just admits defeat at being conned in to ordering believing the item was in stock. And just waiting it out now, as I'd have to if I ordered elsewhere anyway.

But not before I sent a complaint to BBC Watchdog first of course

Anonymous · ‎09-10-2014

I have to agree with both of you. O2 allowed me to go through all 5 payment stages to eventually say ...error, when going back to my basket it said " out of stock" I soon found they had taken the £200 but I had NO order with them. I had to get my bank to claim it back.......yet I find myself in the same situation of reordering to find that I'm now part of a huge waiting list....( that wasn't stated at the start) good luck guys.

Anonymous · ‎09-10-2014

does anyone really know a time for new stock?

jonsie · ‎09-10-2014

No unfortunately not. Best guess was 3-4 weeks earlier in this thread by the site admin.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-10-2014

@Anonymous wrote:
does anyone really know a time for new stock?

I've had two different messages. First was stock due "within the week", that week being this week. Second was "in 3-4 weeks" which was result of enquiry last week, so looking end of October early November.

Cleoriff · ‎09-10-2014

Our Community co-ordinator Toby, checked this last week. He was told and passed on here that there would be more stock in 3-4 weeks

Veritas Numquam Perit

Anonymous · ‎09-10-2014

I was told within 2-4 days on Monday but 3-4 weeks today. The O2 store is terrible. It said it was in stock ready for next working day delivery at 9am Friday. There's also no way to check your order, which is ridiculous.

jonsie · ‎09-10-2014

Seems that everyone is singing from a different song sheet in customer service. Surely they should send out daily stock bulletins to all advisers...

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎10-10-2014

Got mine a few days ago. Well, looks really nice, display is stunning. Battery life is fine, get a full day with Ambient set I think, without Ambient easy a full day, keeps pace with my nexus 5.

But... and this is HUGE it can't keep time!!! Loosing connection often with phone, but then when left to it's own devices to track time, does it worse than a sun dial!! 5-15 mins fast within 1/2 day.

Not just me either;

http://forum.xda-developers.com/moto-360/help/wrong-time-t2892103

Most report a report it FAST too, not slow.

Very very upset. No point in having a watch if you can't look at it and trust the time.

Mine will be going back to O2 in the 14 days, unless this is fixed.. reported to Moto and told to reset watch and app, have already done, but will try again.

Anonymous · ‎10-10-2014

@Anonymous wrote:
Got mine a few days ago. Well, looks really nice, display is stunning. Battery life is fine, get a full day with Ambient set I think, without Ambient easy a full day, keeps pace with my nexus 5.

But... and this is HUGE it can't keep time!!! Loosing connection often with phone, but then when left to it's own devices to track time, does it worse than a sun dial!! 5-15 mins fast within 1/2 day.

Not just me either;
http://forum.xda-developers.com/moto-360/help/wrong-time-t2892103

Most report a report it FAST too, not slow.

Very very upset. No point in having a watch if you can't look at it and trust the time.

Mine will be going back to O2 in the 14 days, unless this is fixed.. reported to Moto and told to reset watch and app, have already done, but will try again.

Not good. But surely something they will fix with a software update?