O2 are the worst EVER! Ordering Moto 360

[Anonymous]

Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;

Oops, your order hasn’t been submitted.

We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.

I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.

I tried calling the sales line, to let them try. Failed.

Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.

The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!

I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.

So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.

I wanted to pre-order this to get it early. Impossible with O2. They are clueless.

They are the worst, most unprofessional company I have ever had to deal with.

[jonsie]

So it doesn't do the basic and tell you the correct time....terrible, you think that would be the first thing they concentrated on!

[Anonymous]

Can't be too widespread an issue though, or XDA would have been flooded by now.  They don't normally hang about there!

[Anonymous]

Returning to the subject.  Spoke to an advisor today.  Their systems are now showing the Moto 360 as in stock, despite the product page still showing out of stock.  Hopefully that means they're fulfilling the back log of orders now.

[Anonymous]

Not just XDA, on lost of places sicne the last update...

https://forums.motorola.com/posts/75d3867b9d

Think it's just starting to be noticed by more people.

Anyway, for me it's made mine useless. I have meeings and appts all day. Can't be +/- 15 mins unsire the whole time!

[Anonymous]

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@Anonymous wrote:

Not just XDA, on lost of places sicne the last update...

https://forums.motorola.com/posts/75d3867b9d

Think it's just starting to be noticed by more people.

Anyway, for me it's made mine useless. I have meeings and appts all day. Can't be +/- 15 mins unsire the whole time!

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I know but it's been out a whole month in the US.  You noticed the issue within days.  If it were widespread I'd have thought there would be more coverage of it.  Tech blogs are usually quick to pick up on these things, especially for high profile devices.

EDIT:  I see it's been acknowledged my Motorola and it should be addressed in a bug fix.  Also reading on the Motorola forum, the problem seems to only occur with the newest firmware, which is why we haven't heard until now.

[Anonymous]

Has it been acknowledged my Moto? I saw someone in the forum say, but they didn't seem to be Moto person. When I spoke to Moto support today, they didnt know of it as an issue. I agree that it seem to be releated to the new update. Which mean's lots of people may start seeing it soon as they get te update. If this is the case and Moto know of it, would be nice to see this officially accepet and some feedback on a fix. At a minumum, when you call Moto support and say you have the issue, for at least them to be aware of it!!!

[Anonymous]

FFS O2... Could all of your support staff have the same information!? Today I was told the item was back in stock on your systems... Then this just arrived...

[Cleoriff]

Our Community Coordinator Toby checked this out as a result of this thread. He spoke to the team and came back with the information that they are out of stock and expected back in stock withing 3-4 weeks. This was a about a week ago....

[Anonymous]

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@Cleoriff wrote:

Our Community Coordinator Toby checked this out as a result of this thread. He spoke to the team and came back with the information that they are out of stock and expected back in stock withing 3-4 weeks. This was a about a week ago....

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Why should I believe the 'community coordinator' over any one else who has spoken to me?  Also it's entirely feasible that stock may come in to stock before then.

[Cleoriff]

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@Anonymous wrote:

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@Cleoriff wrote:

Our Community Coordinator Toby checked this out as a result of this thread. He spoke to the team and came back with the information that they are out of stock and expected back in stock withing 3-4 weeks. This was a about a week ago....

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Why should I believe the 'community coordinator' over any one else who has spoken to me?  Also it's entirely feasible that stock may come in to stock before then.

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You dont need to believe him. I was merely pointing out that due to this thread he checked it out...and that is what he was told. He reported it back in good faith...