O2 are the worst EVER! Ordering Moto 360

[Anonymous]

Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;

Oops, your order hasn’t been submitted.

We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.

I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.

I tried calling the sales line, to let them try. Failed.

Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.

The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!

I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.

So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.

I wanted to pre-order this to get it early. Impossible with O2. They are clueless.

They are the worst, most unprofessional company I have ever had to deal with.

[Cleoriff]

@Toby  I wonder if this could be passed on. The online ordering system is causing many problems They do not update the website to show true stock levels. We have seen this with phones as well as this device. It is rather outrageous that people order in good faith when IN STOCK shows...payment is taken...and then customers are frequently left in limbo waiting for items

[Cleoriff]

Edit  @Toby  apologies my response was posted as yours was....

[Anonymous]

My experience with o2, is getting from bad to worse. I placed a order for the moto 360 yesterday only for the order to fail and the money still taken from my account lol. I now have to wait 72 hrs. Pure comedy lol.

[Cleoriff]

---

@Anonymous wrote:
My experience with o2, is getting from bad to worse. I placed a order for the moto 360 yesterday only for the order to fail and the money still taken from my account lol. I now have to wait 72 hrs. Pure comedy lol.

---

If you read Tobys response @Anonymous ...it appears you may have to wait longer than that...:smileysad:

[Anonymous]

Really Cheoriff? I was told by telephone and online chat it would be this length of time.

[Cleoriff]

---

@Anonymous wrote:
Really Cheoriff? I was told by telephone and online chat it would be this length of time.

---

Are you talking about a refund or a wait for the Moto 360? Toby has said more stock in 3-4 weeks...

[Cleoriff]

Toby said

Hi guys,

Sorry for the confusion around this. Due to unexpected demand, we have run out of stock of the watch online and by phone. Rest assured, we’re doing all we can to make sure more stock is available as soon as possible for those who have pre-ordered the device. You’ll also get a text/email to let you know when this will be happening. We hope to receive further stock within 3-4 weeks for online & phone orders

[Anonymous]

---

@Cleoriff wrote:

---

@Anonymous wrote:
Really Cheoriff? I was told by telephone and online chat it would be this length of time.

---

Are you talking about a refund or a wait for the Moto 360? Toby has said more stock in 3-4 weeks...

I'm talking about a refund. 

[Cleoriff]

---

@Anonymous wrote:

---

@Cleoriff wrote:

---

@Anonymous wrote:
Really Cheoriff? I was told by telephone and online chat it would be this length of time.

---

Are you talking about a refund or a wait for the Moto 360? Toby has said more stock in 3-4 weeks...

I'm talking about a refund. 

---

Then my apologies. It was the wait for further stock of the Moto 360...

[Anonymous]

I am tempted to get a refund and buy from somewhere else like John Lewis.

Knew it would be a gamble going with O2... it has not paid off.

It is really not helpful reporting stock when they have none, it just pisses people off.