O2 app issue

[Tony101]

Hey all, I recently had an update for the o2 app, but now the app has frozen on the first page, I can't do anything on it, can't swipe, no buttons to press, I've cleared the cache, I've uninstalled it and reinstalled it but nothing works,  it if a shambles to be honest any advice out there or anyone else having this issue, im on a galaxy fold 7. 

[MI5]

@Tony101 

Did you reboot in between the delete and install?

[Tony101]

I uninstalled then reinstalled it then I rebooted the phone. 

[jonsie]

Mine has been the same since the update last week

Tried all the usual but it's fubar now

Worked perfectly fine before some fool decided to modernise it....

[MI5]

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@Tony101 wrote:

I uninstalled then reinstalled it then I rebooted the phone. 

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Not what I asked, but if it's broke, it's broke.

PS. mine still working fine and no epidemic of posts on here either........

[madasaf1sh]

No issues here with Android or IOS..

What Android versions or IOS version are you running @Tony101 

[darrenney02]

Not had any problems with the My o2 app so after but did have problems logging back in the the o2 Community forums earlier as the email link the sent me with code to long in never arrived and only arrived after I had to press resend link.

[Tony101]

. One Ul version: 8.0 . Android version: 16 • Version: F966BXXS5AYJ3 / F966BOXM5AYJ3. F966BXXS5AYJ3 • Size: 549.81 MB • Security patch level: 1 October 2025

[madasaf1sh]

@Tony101 

Have a look at the adaptive refresh rate, also it does seem the October security has caused a few issues with apps and devices. 

It might also be worth reaching out to Samsung Support.