O2 - You're so FRUSTRATING!

[Mark_1980]

Sorry, but I need to rant.

I ordered an iPad Air 2 from the O2 website yesterday. I selected to collect it from my local store.

I placed the order, and was told that the iPad would be available for collection from Friday 31 July.

I passed the credit check, and received my order confirmation (again stating that the iPad could be collected on Friday 31 July).

I missed a call from O2 earlier, so I called them back. The CS Advisor put me on hold while she checked my order and then came back to me to say that the iPad was OUT OF STOCK (despite me having received an email confirmed that I could collect it on Friday 31 July)..

Seriously O2, you're ordering process is majorly flawed. Why confirm to someone that they can collect their order on a certain date when it's not even in stock..??

So, I've now cancelled the order. O2 have lost £804 in contract revenue and I'm going elsewhere. Grrrrr!

[Mark_1980]

Holy thread hijack Batman!

[Anonymous]

Sorry for hijacking your threat Mark!

Turned out O2 charged me for the delivery charge. Had to get in touch with them today to get a refund... They really couldn't care less!

[Cleoriff]

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@Anonymous wrote:

Sorry for hijacking your threat Mark!

Turned out O2 charged me for the delivery charge. Had to get in touch with them today to get a refund... They really couldn't care less!

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Quite shambolic @Anonymous. To pay for a next day delivery (that you didn't get) and then being charged for it. I hope this is back in your bank now....

[jonsie]

and why aren't we surprised!

[Toby]

Thank you for your thoughts here everyone, I am collating the responses today and sending them off. Some very interesting points have been made here and so post any others this afternoon if you have any, as I can add them in.