Solved: Re: O2 Satisfaction survey (BY TEXT?) - Page 2

Cleoriff · ‎30-05-2013

Hi all...Just thought I would check if anyone else has received a satisfaction survey via text from O2? I contacted 202 a couple of days ago..today from a number, 24442, I was surveyed via text regarding my customer experience. Five questions to give a rating 1-5 on my level of satisfaction? I have been with O2 for 10years and never had this before.... (mind you, I was on PAYG until February of this year)

Veritas Numquam Perit

Anonymous · ‎31-05-2013

So they do actually read them?

Anonymous · ‎31-05-2013

Absolutely.

O2 read them (usually a keyword flagging system) and so does the advisor, their manager and usually their manager too.

Walk around any of our call centres and there are good comments all over the walls haha

Anonymous · ‎18-03-2015

I've just got one.

says: Hi thanks for speaking with O2 on Tuesday. we'll text you shortly for some feedback about your experience. (All texts are free).

sure enough text from 64402 arrives asking for a satisfaction rating and, when I click send says:

Messaging would like to send a message to 64402 - this will cause charges on your mobile account.

of course, I can't reply to the original O2 text, just comes back not sent.

Par for the course, I find , for O2

MI5 · ‎18-03-2015

That's just a phone warning because it has detected a shortcode which are also associated with premium rate texts, however, I can confirm that replies to the text survey are actually free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎18-03-2015

Hi @Anonymous ,

As @MI5 says, it should be free, but if you reply to it and are charged, let me know.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Cleoriff · ‎18-03-2015

I wondered why I had an email notification about this thread...and then realised I started it....nearly 2 years ago wow. ....How naughty was I? I never gave it a solution...

Veritas Numquam Perit

jonsie · ‎18-03-2015

The message you get from O2 tells you that all texts are free.....:smileytongue:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎18-03-2015

@Cleoriff wrote:
How naughty was I? I never gave it a solution...

Josh's first answer is the best one

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-03-2015

Yes but my initial problem...and the one that still exists is this...

You do get that message in your text as shown by jonsie........but as soon as you click on the first question to answer and then try to send....you get a warning that the text will NOT be free....:smileytongue:

Veritas Numquam Perit

Cleoriff · ‎18-03-2015

@MI5 wrote:
@Cleoriff wrote:
How naughty was I? I never gave it a solution...
Josh's first answer is the best one

I know...but not seen him for ages.....

Veritas Numquam Perit