cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Satisfaction survey (BY TEXT?)

Cleoriff
Level 94: Supreme
  • 104894 Posts
  • 783 Topics
  • 5209 Solutions
Registered:

Hi all...Just thought I would check if anyone else has received a satisfaction survey via text from O2? I contacted 202 a couple of days ago..today from a number, 24442, I was surveyed via text regarding my customer experience. Five questions to give a rating 1-5 on my level of satisfaction? I have been with O2 for 10years and never had this before....  (mind you, I was on PAYG until February of this year)

*The Game Is On*

Girl in a jacket
Message 1 of 29
15,876 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Yes, I've had these a few times from O2, usually after a problem of some kind.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 29
15,444 Views
28 REPLIES 28

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Yes, I've had these a few times from O2, usually after a problem of some kind.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 29
15,445 Views

Cleoriff
Level 94: Supreme
  • 104894 Posts
  • 783 Topics
  • 5209 Solutions
Registered:

Thanks Perksie. Though I think they may have text me because a) I got through immediately and b) was sorted within 3 minutes Smiley LOL

*The Game Is On*

Girl in a jacket
Message 3 of 29
15,441 Views

Anonymous
Not applicable

Ive had them as well not everytime though

Message 4 of 29
15,424 Views

Anonymous
Not applicable

@Cleoriff wrote:

Thanks Perksie. Though I think they may have text me because a) I got through immediately and b) was sorted within 3 minutes Smiley LOL


Crikey - that must be some sort of record!! wink

Message 5 of 29
15,404 Views

Anonymous
Not applicable
No wonder they sent you the text then if you got through that quickly!!!

5's all round!!
Message 6 of 29
15,382 Views

Rycal
Level 19: Quirky
  • 435 Posts
  • 11 Topics
  • 47 Solutions
Registered:

I hope you are all rating 5's wink

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

Message 7 of 29
15,379 Views

Cleoriff
Level 94: Supreme
  • 104894 Posts
  • 783 Topics
  • 5209 Solutions
Registered:

I did actually give all 5's...no reason not to really. Speed in which they answered phone and really pleasant guy from CS. As i say all within 3 minutes.Smiley LOL

*The Game Is On*

Girl in a jacket
Message 8 of 29
15,371 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

When O2 are good they're often outstanding. slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 29
15,350 Views

Anonymous
Not applicable

The texts are sent out randomly. Every advisor at CS gets a good few per month, I usually get around 20 and I'm part time.

 

It seems it is the easiest way to measure customer satisfaction with advisors and CSI with the company.

 

The first question is about O2, the next 2 are about the advisor themselves then the final question is if you have any comments.

 

It is done through a 3rd party company so O2 have no say in which customers get the texts sent.

 

I like to put song lyrics in my comments to give the advisors and their managers a laugh.

Message 10 of 29
15,345 Views