Hi,
A problem arose with my S3 wherein it wouldn't charge, no matter what i tried.
I took it in to my local O2 store, where they said it would need sending off for repairs.
So, a i got a text saying "we have sent your phone off for repair, we'll let you know when it gets there". Then i got a text a day later saying "we have received your phone and we're working on it now, we'll be back in touch shortly".
Then the next day i received a text saying "you phone is on it's way back to the shop, we'll be in touch when it's ready to pick up".
So from this i gathered that it had been fixed, and i'd be picking up a working phone. I got a text the next day saying that it was ready to pick up.
So i went into the store, said i was there to pick up my phone, got the phone, took it home.
When i got home i opened the box, and in the bottom of the box was a letter basically saying something along the lines of..."our engineer....... has been working on your phone and found it to have liquid damage. Unfortunately your warrenty doesn't cover that so we're unable to fix it" It may still work but you may see faults with it."
I find this totally unacceptable that i was led to believe it was fixed then i don't find out that it isn't until i get home and find a letter in the box. I'm now left without a phone as it can't even be switched on because the battery was totally dead.
I rang O2 and said it pretty poor service, the woman agreed. She spoke to the repair centre who told her it's not fixable. I was offered a refurbed S3 which i've had to take, and although they gave me a 'discount' it's ended up costing me.
I just think the service was extremely poor, why was i not offered alternative solutions straight away?
When you've been a customer for a lengthy period of time and spent plenty of money you expect better.
