Delivery Complaint

[Anonymous]

After speaking with a member of your web help team I have been left extremely disappointed with the service I have received from o2. I have recently taken out 2 lines with o2 and wanted to check the address of the order ms-xxxxx as the delivery address appeared differently on UKMAILs website. After much towing and throwing with a representative named Abdul I was left feeling that my concerns were not put fully to rest. I will be having to wait in all day for delivery and for the handset to be sent to another village would just be terrible customer service. I need someone to call me regarding this please?

[Anonymous]

Hi Curranb

The Live Chat on the website is notoriously bad and should only be used for simple questions and tasks on your account. Delivery times and a second line would completely flummox the poor souls who man the Live Chat system.

Your best bet is to give Customer Services a call, and you can find the number to call if you click on the "contact us" link at the bottom of this page.