Solved: O2 Refusing to give me my money

Anonymous · ‎13-10-2015

Any one else had this problem ?

I have been waiting since 2nd week of August for )2 to pay back my £184 taht they owe me..they have lied and lied sying it will be in my bank.I had one manager mid September telling me "I promise it will be in your bank by September 30th "..Nothing there.. They are making a complete fool of me..very unproffessional..the call handlers are very sympathetic but he managers havebeen hopless and have lied...i have complained to the financial ombudsman......any other tips ?

MI5 · ‎13-10-2015

Have you filled out the form?
It's always worked for me
https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-10-2015

Have you filled out the form?
It's always worked for me
https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-10-2015

http://www.o2.co.uk/how-to-complain

Also Google CEO O2 and send Mr Dunne an email...include a contact number!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-10-2015

thank you