I have enquiried about O2 recycling my phone (IPhone 7plus 128gb Space Grey) at an O2 store. Because of a scratch on the screen the sales advisor wondered if that would be classed as a cracked screen rather than general wear and tear! My recycle quotation went from £230 to £49!! The phone is perfect apart from one scratch! I’ve looked online and it’s not clear what O2 mean as general wear and tear either!?!
It’s just a big con and deliberately vague in the way the word the T&C’s. Take it elsewhere for the best money.
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