O2 Insurance Courier Collection

[Anonymous]

Hi. I am new to this forum so apologies if I make any mistakes or faults along the way.

I have an iPhone 6S Plus which, unfortunately, suffered quite bad screen glass damage after it dropped onto the road. I used it for a while but then discovered I had full free accidental repair insurance that came with my tarriff. I made a call to the O2 insurance team who informed me my claim had been logged and processed and was due for collection Tuesday.

However this is where I began to get confused. I was told three different things from seperate live-chat advisors and 2 emails:

1. The courier will arrive with a pre-addressed Jiffy Bag and I just hand him the device.
2. I have to "correctly label and package" the iPhone myself and hand to the courier.
3. The courier will hand me a pre-addressed Jiffy Bag and I send it off myself.

From what I've read it's most likely I have to just hand the courier my device and it's sent off straight away. I've read so many horror stories about this process and I hope it's as smooth as possible and will keep this thread updated as it happens to hopefully help people in the future. Thanks for any advice or help with this too.

[Cleoriff]

Anytime soon for collection @Anonymous. DPD are excellent by the way They have never let me down

[Bambino]

@Anonymous I'm not an iPhone user, but that sounds right to me and should be fine. Perhaps @MI5 can confirm.

[MI5]

That will encrypt the backup file which is stored on your PC.
You will need to enter the password used to encrypt the backup when restoring a phone from the file.
I'm not aware that you can encrypt data actually on the phone and as you will be wiping it anyway I don't think it's going to be an issue.

[Anonymous]

UPDATE: DPD arrived 12:37 on the dot. Very friendly man told me he just needed the phone and gave me a tracking recepit. Was far more easy experience that first thought. Happy days. Now let's hope the rest of the process is as simple! 

[Cleoriff]

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@Anonymous wrote:

UPDATE: DPD arrived 12:37 on the dot. Very friendly man told me he just needed the phone and gave me a tracking recepit. Was far more easy experience that first thought. Happy days. Now let's hope the rest of the process is as simple! 

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Brilliant news....Please keep us all updated @Anonymous

[Bambino]

Good news. Hope your replacement is just as easy. Please come back and let us know.

[Anonymous]

@Cleoriff @Bambino Thanks guys! Unforunately this is where my persistent impatience kicks in  Gonna get arthritis pressing the DPD tracking page refresh button at this rate haha. Need a stress ball 

[Bambino]

@Anonymous What is it that you're tracking? I thought DPD had collected your phone and it was on its way back?

[Anonymous]

UPDATE: It's now 3:00PM on Thursday and the iPhone was collected Tuesday at 12:43. Had confirmation from DPD yesterday at 8:00am that the iPhone was collected and signed for by O2 but sadly no email or any contact. I haven't had a 'repairs tracking' number through email or over the phone either so don't know where it's at or how long it's going to take. Sadly can only wait, If I don't hear anything by this time tomorrow will definitely give them a call.

[MI5]

They don't rush.......