O2 Insurance Courier Collection

[Anonymous]

Hi. I am new to this forum so apologies if I make any mistakes or faults along the way.

I have an iPhone 6S Plus which, unfortunately, suffered quite bad screen glass damage after it dropped onto the road. I used it for a while but then discovered I had full free accidental repair insurance that came with my tarriff. I made a call to the O2 insurance team who informed me my claim had been logged and processed and was due for collection Tuesday.

However this is where I began to get confused. I was told three different things from seperate live-chat advisors and 2 emails:

1. The courier will arrive with a pre-addressed Jiffy Bag and I just hand him the device.
2. I have to "correctly label and package" the iPhone myself and hand to the courier.
3. The courier will hand me a pre-addressed Jiffy Bag and I send it off myself.

From what I've read it's most likely I have to just hand the courier my device and it's sent off straight away. I've read so many horror stories about this process and I hope it's as smooth as possible and will keep this thread updated as it happens to hopefully help people in the future. Thanks for any advice or help with this too.

[Cleoriff]

I am sure someone on here reported getting their phone back before they had any tracking info whatsoever....?

[MI5]

Quite possibly.....

[Anonymous]

@Cleoriff Now that would be damn impressive. But still yet to hear or recieve anything...:smileyhappy:

[Anonymous]

UPDATE: Just recieved an email from O2 stating:

"We've accepted your claim and you should have your replacement iPhone on 01/07/2016. You'll get a text from our courier, DPD, soon confirming this." along with a tracking number and more details.

Fantastic news to hear and I'm very impressed! Will give a final update tomorrow when/if it arrives as said but so far so good! 

[MI5]

Good news

[Cleoriff]

Excellent news @Anonymous. Keep us updated please...

[jonsie]

Fingers crossed for today then....hope you slept ok last night 

[Cleoriff]

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@jonsie wrote:

Fingers crossed for today then....hope you slept ok last night 

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And hope you can get back on to let us know if you get it....(as forum is playing up)...

[Anonymous]

Hey guys! About an hour ago DPD arrived at my front door with a very nicely packed iPhone 6S Plus. Not a mark on it and with a few letters about my insurance and some help & hints if I needed them.

Very very happy O2 customer who's insurance claim was dealt with in 3 days quickly and smoothly. So if anyones wondering what the process is and the potential outcome I hope my thread helps. Very thankful to everyone who's helped and advised me with this and wish you all the best!

Thank you very very much 

[MI5]

Great news and glad you're sorted