Hi. I am new to this forum so apologies if I make any mistakes or faults along the way.
I have an iPhone 6S Plus which, unfortunately, suffered quite bad screen glass damage after it dropped onto the road. I used it for a while but then discovered I had full free accidental repair insurance that came with my tarriff. I made a call to the O2 insurance team who informed me my claim had been logged and processed and was due for collection Tuesday.
However this is where I began to get confused. I was told three different things from seperate live-chat advisors and 2 emails:
1. The courier will arrive with a pre-addressed Jiffy Bag and I just hand him the device.
2. I have to "correctly label and package" the iPhone myself and hand to the courier.
3. The courier will hand me a pre-addressed Jiffy Bag and I send it off myself.
From what I've read it's most likely I have to just hand the courier my device and it's sent off straight away. I've read so many horror stories about this process and I hope it's as smooth as possible and will keep this thread updated as it happens to hopefully help people in the future. Thanks for any advice or help with this too.
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