Having problems with o2 home phone i cant make out going calls..
Direct bebt failed on the 1st feb.....phone cut to incoming calls only and bb was cut on the 11th feb..paid bill on the 12th feb...brdband back same day 12th feb....but still waiting for phone to make outgoing calls..
Phoned customer service and was told would be able to make calls within 24hrs...no such luck..
Phoned again was told phone would be back within 72hrs...Still no luck..
Phoned again was told 5 working days by now im getting annoyed..
Phoned on wed 26th feb was told it will be back by the following wed 5th march (yeah ryt)
Phoned them again 5th march at lunch time was told would be back sometime today (wed)or by early hrs of the morning...
9am 6th march still no out going calls...called them again to be told could take upto 48hrs
They soon took payment on 3rd march for bb and phone service hmmm..
Its getting to the point now that i dont know what to do about it....feel so let down by them
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@Anonymous wrote:0800 230 0202 is the only number that will let me ring out on..
And all o2/sky told me today was it will be back 24 to 48hrs ..this has gone on since
12th feb
If you've spoken to them today and they told you 24 to 48 hours you're just going to have to wait. If your line doesn't come back on you'll just have to persevere and call them again until they sort out the problem. You can try to call Sky and see if they'll help, but they don't have a free number to call and it could get expensive. I've tried to find you an alternative number for Sky on saynoto0870.com but the site seems to be down at the moment.
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@Anonymous wrote:
0800 0963624 this is a freephone number for sky cs and technical support
I also found this one: 0800 0516181
Both those numbers are unverified on the SAYNO site, but worth a try.
There's also a landline number: 020 7126 7020
