02-01-2015 19:22
02-01-2015 19:22
On Wedneday 31st December I had an appointment booked with the Guru at the shop in Ipswich. I arrived at the shop to be told that the Guru wasn't in that day. This after waiting in a queue for 15 mins. Why was I allowed to book the appointment if the Guru wasn't going to be in that day or if he was sick then why wasn't I informed earlier that he wasn't going to be there. I wasted 2 hours getting there and back and waiting about in the shop. The staff were very good and tried to help but were unable to do so. I am very annoyed about this and would like an explaination please.
02-01-2015 22:25
02-01-2015 22:25
02-01-2015 19:26 - edited 02-01-2015 19:28
02-01-2015 19:26 - edited 02-01-2015 19:28
02-01-2015 19:27
02-01-2015 19:27
02-01-2015 19:37
02-01-2015 22:24
Where would I be able to complain to o2 then please? I'm really annoyed at the wasted time. My iPhone6 seems to be useing a lot of data - I had this problem once before with the iPhone4 after one of the IOS updates and the Guru changed a setting on my phone which seemed to cure it. I've only had this iPhone a few weeks and it had used almost all of my data. I'm a low user so only had 100mg - I have just increased this to 500mg but would really like to understand why this sudden increase in the usage.
02-01-2015 22:25
02-01-2015 22:25
02-01-2015 22:30
Thank you.
02-01-2015 22:31
02-01-2015 22:31
02-01-2015 22:34 - edited 02-01-2015 22:35
02-01-2015 22:42
Thanks, but it's not something where a particular app is using the data - It seem to be at midnight that it uses a big chunk of the data '19349' volume (KB) in one go. I'm usually in bed at midnight so not using the phone. All the large chunks were at midnight.