General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 web top up experience

I bought a new iphone 6 last month with a £15 Big Bundle package on it. It expired today, Looking at my usage, I decided to drop to the £10 Big Bundle package ( mainly on wifi at the moment) - and went to do a web top up. I have now tried, 3 differen...

Samsung S6 & hTc M9 pre-order opened Friday 20 March

This is probably the moment the moment that lot's of you have been waiting for ( I know I was curious!).Who has placed their order already? VS

20 mins + to speak to 02?

Is this normal? Very frustrating

Resolved! Misinformed when took out contract

Before i ordered my phone online i asked the advisor i was speaking to to find out if i get a notification or an alert when i get close to my minutes allowance, i even saved the transcript of the conversation, he said yes you do get an alert or a not...

O2 data compression, discuss.

So I read before that users had issues when streaming video on 3g / 4g and I said I had not encountered this myself, until now..You see before I was on O2 branded firmware as it offered more network choices for my phone and I like to select 2g only w...

Resolved! Nuisance calls

My son is being bullied via texts and phone calls, can I change his number even though it's a pay monthly contract

Resolved! Keeping old number when changing supplier for a sim only deal

Come to end of my contract with o2 and thinking of upgrading to a sim only deal with a different network. Can I keep my old number on a sim only deal with another supplier.

Face unlock Galaxy s5

HiHas anyone been able to set the face unlock on the Galaxy S5 following the Android 5 update.These appear to be the instructions "....With a secured lock screen in place, you can now access the Smart Lock option under the Security preferences. Selec...

Resolved! Help with activating Telstra sim

I am currently in Australia and want to use a Telstra pre-paid Sim in my O2 phone whilst here. I have an iphone5. My iPhone says I need to contact my carrier to get it unlocked. Can I get advice on how to do this. Paul

Resolved! mms

hi why cant i recieve mms pictures on my samsung s2 thx