Not accepting discount - told to leave O2

[Anonymous]

Hi - recently looked to upgrade my iPhone to an iPhone 6S. I get 30% discount with my firm at both O2 and Vodafone. I was told by O2 in store and agent I cannot use my discount code until released by O2 and made available on 6S (no date could be provided). I noted I had no desire to leave O2 as have been with them for over ten years now, but the answer was nothing you can do and I should go and take up a contract with Vodafone. Think this is absolutely appalling given the years of loyalty I have shown O2 that for the sake of a few months discount (insignificant in the context of the amount of money I have paid over the years) I am unable to stay with you and was advised to leave. Terrible customer experience.

[PhoneChanger]

Sorry you feel this way, but it is always recommended to go with a network which provides the service, coverage and costs that suit you.

O2 Open (30% discount) frequently excludes new release handsets until a few months down the line. At the time of writing the 6s and 6s+ are both excluded. I would expect them to be permitted for discount around January '16.

Unfortunately there is nothing anyone in-store on on the phone can do as it is the powers that be higher up who make the decision on when the discount will be permitted.

[MI5]

It is very annoying and a question we get asked many times around launch date.
Your best course of action is to register your complaint here http://www.o2.co.uk/how-to-complain

[Anonymous]

Thanks both - will be such a shame to leave O2 after being with them since I first had a phone 15 years ago. All for the sake of tens of pounds for a few months...I'd understand if demand was so high everyone was out of stock, but clearly this is not the case with this launch!

[jonsie]

Loyalty is a one way street I'm afraid. Vote with your feet. Fair deal for all doesn't cover it but it's always the same, Iphones aren't available for open discount until at least 6 months after launch. O2 reason that supply and demand dictates squeezing every bit of profit when possible. Plenty of people queuing up to buy the iPhone. ...