General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! How to get a your o2 PAC code without waiting 40 minutes on premium rate calls to o2?

As the title says, I want my o2 PACI got the run round on three different numbers and on the last number 03448090202 it told me I had a 40 minute wait. (Don't think I've got that amount of credit left in my phone!)

Resolved! how can you withold your number

what do you have to do to withold your number

Resolved! Now getting 3G coverage in a non 3G coverage area..sometimes

I am from the Sth Wales Valleys and i have never had 3G. For a few days i am getting 3G but then it goes only to return. There's no real pattern to this. I will get it in the same street then if i was to return to that street it would not reappear. A...

Resolved! Nuisance calls on my PAYG mobile

Multiple calls from 01612776602- apparently a company making sales calls on behalf of O2 (Intellim) I have told them I am not interested but they continue calling. My phone cannot block unwanted numbers, and I would have 30 mins wait to speak to Cust...

premium information received?

I have just received notification of my next bill and instead of the normal 25-30 pounds it is for £69 which includes 9 premium information calls at £3.75 each totalling £33.75. I am a pensioner and have my mobile for security what the he'll is this ...

Resolved! CONTRACT UPGRADES

Hi, Looking to upgrade early but I find so many better O2 deals onsites like moneysupermarket.com. Why can't I access these deals even tho I am with o2? Also the Experis z5 Gold is available on the site for O2 but not internally on the upgrade option...

Resolved! Complaint

Online chat and repair arrangements are proving to be a complete waste of (hours) of my time and are unable to get any further than agreeing to do a repair. Could someone please inform as to how the complaints process works and how I complain. Cjeers...

Resolved! o2-email.co.uk emails! apparently not from o2

so on the second of november i receive an email from news@o2-email.co.uk stating:"November 2015It's time to renew your contract. And upgrade your phoneGood news. You can renew your contract from Saturday 07 November. There are several upgrade options...

hold music when on hold from your mobile

Hi peeps,bit of a long shot here but does anybody know who sings the song when your on hold from your mobile to 02 number 202,it sounds a bit like franz ferdinand and contains lyrics about a fire!Any suggestions would be greatly apprecited thx jonny ...

Resolved! Fibre Optic Upgrade

BT are installing Fibre Optic cables to some of the transmitters in the Madeley Telford area does any one know why.Is it ready of upgrade to 4g or to improve the capacity of the cell