No signal

[Anonymous]

Hi,  My postcode is DG5 4LH.

I've had no signal for over 2 days due, according to your Help Line, to "a local mast not working".

When will this be rectified and will I and other affected local users be compensated for lack of use caused by this fault?

Stuart P

[Anonymous]

2 days really isn't very long compared to some areas.

you could call customer services and they may add a credit as a way of compensation but they are not obliged to do so.

[jonsie]

O2 won't give timescales for repairs as there are so many variables. Typically if you call customer service once the fault is rectified they would normally offer a goodwill payment.

Live results for Kippford, Kirkcudbrightshire, Scotland, DG5 4LH

• 

  Sorry a phone mast close to you isn't working

  This means you might experience problems making calls, using the internet, or sending/receiving emails.

  Updated 15:30 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  Sorry, we do not have coverage here.
• 

  Normal coverage for Mobile Internet (4G)

  Seamless connectivity and mobile internet.

  Sorry, we do not have coverage here.

[jonsie]

Keep checking your postcode @ http://status.o2.co.uk/

[viridis]

In the meanwhile, switch your phone on to 2g mode as it seems the mast that is broken is a 3g/4g one as 2g supposedly works.
Give it a try, if anything just to see if you can get the 2g signal.

[Anonymous]

If you speak to Customer Services they can keep you in the loop with updates about your masts via texts or emails.

[MI5]

Wait until the mast is fixed before asking for a goodwill gesture as you will be better placed when you know how many days you are dealing with.