No O2 signal for more than 2 weeks

[Anonymous]

Had no signal in Tarbert, Loch Fyne for more than 2 weeks. Vodafone and EE are fine - only O2 is useless. Online chats for more than an hour are fruitless - I'm losing a lot of business because of this. Any suggestions as to how to get O2 to show even the slightest interest in resolving this issue?

[Anonymous]

Presumably in a case like this where O2 have apparently acknowledged the problem is their's,  the OP could/should be eligible for some sort of "goodwill" gesture by way of financial recompense if that has not already been offered?

[Anonymous]

You presumed correctly @Anonymous . They get a refund for the days they haven't been able to use it and at the advisor's discretion a gwg may apply .

It's better to let the outage be fixed so that you know the total amount of days you have been with no service and then call 202 .

[Anonymous]

I have always considered it unfair that o2 know of the service failure but expect customers to phone in after the event for a refund or gwg. This puts extra pressure on the call centres as well as leading to a two tier system.

O2 should refund as a matter of prices automatically the days lost for those customers living in that area.

I realise people move about and may get service elsewhere but putting the onus on the customer all the time is where business is unfair.

[Anonymous]

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@Anonymous wrote:

You presumed correctly @Anonymous . They get a refund for the days they haven't been able to use it and at the advisor's discretion a gwg may apply .

It's better to let the outage be fixed so that you know the total amount of days you have been with no service and then call 202 .

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Thanks @Anonymous  - that's useful to know.

[Anonymous]

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/11364203/Three-o...

Maybe this has something to do with it? 'under investment' and 'debts'. What better way than just pass the buck.

[Anonymous]

Or perhaps the £1.5 million o2 are spending every day just hasn't reached your area yet.